Senior Site Reliability Engineer

Brief Description of the role: 

We are seeking a Senior Site Reliability Engineer (SRE) to serve as a technical leader and subject-matter expert in IT Operations (ITOps). This team provides 24x7 proactive and reactive support in a fast-paced and dynamic environment. The ideal candidate should have the aptitude to manage multiple clients and tasks while providing support to junior team members.  He/She will be responsible for leading a small group of technical analysts and SREs supporting enterprise applications within providers such as, but not limited to, Microsoft Azure, O365, Amazon Web Services, and Rackspace.    

In addition, the Senior SRE will have responsibilities to oversee and provide technical delivery, process execution, ticket management, incident triage, and technical support for end-users, applications, infrastructures, and cloud resources.  Proactive work includes project support, system administration, and maintenance. Prioritisation of work and time management is crucial. The candidate must be generally excited about all things technology, exhibit outside-the-box thinking, and have an approachable attitude and personality. 

The Senior SRE role is client-facing and has management, leadership, and delivery responsibilities for the Rightpoint IT Operations team in Jaipur, India. It will require daily communication in English, both over the phone and in writing (email and ticket updates).

Responsibilities: 

• Lead and mentor a team of technical analysts and engineers. 

• Provide professional support in a fast-paced environment.

• Provide technical guidance to administer, manage, and support cloud infrastructure solutions, including virtual machines, cloud services, and virtual network configuration.

• Implement, administer and support highly available solutions in multiple environments such as Azure Load Balancing services, Active Directory Federation Services, and Web Application Proxy configurations.

• Apply security best practices in solution design and implementation.

• Oversee post-implementation operations and support for cloud environments.

• Collaborate with development teams and clients to establish consistent DevOps practices across environments.

• Collaborate closely with internal and client stakeholders.  

• Provide technical guidance for onboarding new environments into ITOps.

• Serve as a technical escalation point for the team and clients for complex troubleshooting.

• Provide technical leadership and serve as an escalation point for the management, operations, and support of cloud solutions post-implementation.

• Triaging, routing, alerting, issue isolation, troubleshooting, and resolution of systems and applications. 

• Identification of trends, recurring problems, and root cause identification 

• Own and contribute meaningful documentation to the knowledge base.

• Take part in an on-call pager rotation to provide support coverage

• At times, participate in support coverage during non-business hours and/or provide additional coverage as needed.

• Act as a technical escalation for troubleshooting complex issues.

• Act as an incident manager.

• This is a billable role with utilisation targets.

• Other responsibilities as assigned.

Minimum Requirements: 

• Minimum 8 years of progressive IT experience

• 8+ years working with cloud platforms (Azure, AWS, GCP, Rackspace)

• 8+ Strong expertise in Microsoft Azure and O365

• 8+ Experience in consulting or digital agency environments

• 5+ years in a leadership or team lead role.  

• Proficiency in Microsoft technologies and scripting (PowerShell)

• Familiarity with network security, compliance, and infrastructure components (VPN, firewalls, DNS, CDN)

• Experience with web technologies (IIS, Sitecore, SharePoint, AEMaaCS, Adobe Commerce)

• Hands-on experience with monitoring tools (Azure/AWS Monitoring, Logic Monitor, New Relic, Datadog, Kibana, Grafana)

• Exposure to AI-driven operations (AIOps, observability)

• Knowledge of virtualization platforms (Hyper-V, VMware) is a plus

• Provide technical leadership for the management, operations, and support of cloud solutions post implementation

• Identification of trends, recurring problems, and root cause identification

• Strong documentation skills and attention to detail

• Excellent communication and relationship management abilities

• Take part in an on-call pager rotation to provide support coverage 

• At times, participate in support coverage during non-business hours and/or provide additional coverage as needed

• This is a billable role with utilization targets

• Self-motivated, team-oriented, and eager to learn beyond your comfort zone.

• Knowledge of sound business practices and a proven track record of anticipating and exceeding customer expectations

• Other responsibilities as assigned

Required Education:

Bachelor's degree in computer science, MIS, or related field.

Our Commitment to You
No matter who you are, where you come from, who you love, what you believe, or what you geek out about, we bring people together to make great work. That's what makes us Rightpoint!!

Benefits and Perks at Rightpoint    

• 30 Paid leaves 

• Public Holidays 

• Casual and open office environment 

• Flexible Work Schedule 

• Family medical insurance 

• Life insurance 

• Accidental Insurance 

• Regular Cultural & Social Events including Diwali Party, Team Parties, Team outings, etc. 

• Continuous Training, Certifications, and Learning Opportunities First-hand experience dealing with security incidents. 

EEO Statement    

Rightpoint, a Genpact Company, is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. We are committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.