Attentive is hiring a

Senior Site Reliability Engineer

Full-Time
About Attentive: 
Attentive® is the leader in conversational commerce, reinventing business to consumer communication. Our SMS-first software platform helps everyone from entrepreneurs to enterprises strengthen relationships with their consumers in a new way. Through two-way, real-time, personalized communications, we drive billions in e-commerce revenue and over 5,000 leading brands like CB2, Pura Vida, Urban Outfitters, Jack in the Box, and Coach rely on Attentive to deliver powerful commerce experiences.

We’re Currently Looking For
Attentive is seeking a Senior Site Reliability Engineer for our Infrastructure org. You will focus on evolving our operability practices by defining standards and partnering with product teams on auditing their applications. As a member of the team, you’ll work to enable Attentive to quickly build scalable, secure, and performant applications. 

What You’ll Do

  • You will write simple yet elegant, readable, and well-documented code
  • Defining standards, documentation, and process to support running Attentive applications in production
  • Make data-driven decisions to drive continuous improvement
  • Identify where tooling/process needs to be improved for teams to be self-service
  • Provide visibility to teams about how their applications measure up to Attentive Operability standards
  • Collaborating with Engineering and Product Managers to define SLOs and monitoring of well designed SLIs
  • Manage and maintain Incident Management process and tooling
  • Manage Observability tooling and provide best practices to teams on baseline configurations

About You

  • 5+ years of experience focusing on SRE, systems engineering, performance or scalability
  • Experience running applications in production with demanding scalability or availability requirements
  • Have worked on modern container orchestration practices (we use Kubernetes on AWS)
  • Experience developing software in a backend language. ( Java, Python, Go, etc )
  • A strong understanding of the performance, architecture, observability, IaC, and cost of cloud systems

Product Development at Attentive

  • Our backend is Java / Spring Boot microservices, built with Gradle, coupled with things like DynamoDB, Kinesis, AirFlow, Postgres, Planetscale, and Redis, hosted via AWS.
  • Our frontend is built with React and TypeScript, and uses best practices like GraphQL, Storybook, Radix UI, Vite, esbuild, and Playwright
  • Our team is 300+ engineers, product managers, and designers from top tech companies including Google, Microsoft, Twitter, Moat, Oscar, and AppNexus
  • We believe our company will win in the long run through product innovation. To get there, we obsess over iteratively delivering customer value through rapid prototyping and data-driven decision-making.

You'll get competitive perks and benefits from health care to home office equipment, to help bring your best self to work.

#LI-remote #LI-RH1

Attentive Company Values
Default to Action - Speed is our best offense and defense
Never Settle - Continuously raise the bar for yourself and your teammates
Hard Work Solves Big Problems - Success requires grit and resilience
Be Attentive - Work together as a team to drive greatness for our company and our customers 

If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.

At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation.

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