Senior Services Engagement Manager

Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That’s why the world’s most transformative organizations, from OpenAI to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business.

We’re consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. We’re backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com or follow us on LinkedIn.

The Senior Services Engagement Manager will play a critical role by driving professional services sales, fostering positive relationships with our customers as their primary point of contact to drive end customer success. They will be setting Ironclad customers up for success by prescriptively guiding and helping them understand the scope and value of implementation services. The Sr. Services Engagement Manager serves as a trusted advisor to customers providing guidance to Sales, Partners and Professional Services teams, ensuring alignment on each customer’s project.

What you'll be doing:

• Lead professional services discovery/scoping discussions; align with presales, sales teams and partners to propose services engagements that best suit customer needs.

• Manage customer escalations for ongoing projects when scope changes or is not aligned with customer needs.

• Align closely with Sales teams, Partners, Ironclad Partner Relations teams on pre-sales activities such as scoping, solutioning, SOW development and project staffing.

• Develop sales content for services offerings that drive improved positioning by our sales teams.

• Collaborate with internal teams to design and develop services offerings that support new product functionality

• Forecast professional services bookings for assigned go-to-market segments

• Have a deep understanding of factors that drive customers implementations and how they directly contribute to long term customer retention

• Align with customer on key success metrics and track projects progress with professional services team

• Refer partners for contract migration services or other needs not delivered by Ironclad professional services.

What we're looking for:

• Program Management skills (Communication, Tracking projects, Raising Risks)

• SOW and Contract Negotiations

• Ability to build rapport with peers and customers

• Technical Skills: Experience with configuration and deployment of SaaS offerings

• Direct

• Cross functional collaboration: Ability to work with and build solid relationships with sales, partners, SEM, product teams and legal teams

This role is part of our hybrid work model and required to report to our HQ office in San Francisco

Benefits:

• Health, dental, and vision insurance

• 401k

• Wellness reimbursement

• Take what you need vacation policy

• Generous parental leave for both primary and secondary caregivers

Base Salary Range: $140,000.00 - $175,000.00

The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.