Senior Services Case Worker and Group Facilitator - 2025537

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor? If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you. At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.   If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.     ORGANIZATION SUMMARY World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish. Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy. This position is reliant upon funding and may be subject to modification or termination based on resource availability. POSITION SUMMARY: World Relief seeks to hire to a Senior Services Case Worker and Group Facilitator to implement its Refugee Social Services Seniors program and provide support for clients being served in Refugee Social Services Case Management. This position works to increase community connections, reduce social isolation, and provide case management to refugee seniors and other refugees and immigrants in Chicago in coordination with World Relief staff, community organizations, and local churches. This includes providing group enrichment activities, social outing opportunities, case management support such as medical appointment assistance, and when possible, communicating with family members regarding understanding of services and supports available. ROLE & RESPONSIBILITIES:

Recruit and screen individuals 60 years and older to participate in senior programing designed to help increase individual social connections and reduce social isolation

Facilitate enrichment groups that will provide senior clients with tools to mitigate physical and mental health problems, and cover topics such as nutrition, navigating the healthcare system, the importance of mental health, and improving digital literacy skills.

Provide monthly opportunities for participation in local activity outings to facilitate greater community awareness and increase social connection

Conduct comprehensive in-home assessments of immigrant seniors to determine their needs, strengths, and eligibility for the program

Administer Refugee Health Screener (RHS-15) to each program participant to identify potential mental health issues.

Provide case management to program participants including:

Research to find appropriate medical providers, schedule appointments, and consult with medical providers as needed

Train participants on prescription management, understanding medical paperwork, record keeping, and scheduling transportation to appointments

Assist participants in applying for disability benefits or age-related SSI and homemaker services as needed

Connecting program participants to English as a Second Language classes

Determine adequate referrals to Community Care Program units in Cook County and collaborate with assigned case-managers

Provide orientation to seniors and, if applicable, their family members about social services and programs available to them in the community

Refer seniors to external mainstream services and provide follow-up to ensure they were able to access the services

Conduct regular follow-up as needed to ensure seniors are receiving services that are guaranteed and regulated with the Older Americans Act and that needs are addressed.

Maintain timely and accurate client files, case notes, and reporting records 

Actively participate in department meetings, staff development opportunities, program trainings, community activities, and organizational events

Work closely with internal service teams and external service providers to ensure comprehensive service provision

Collaborate with volunteers and Volunteer Services staff to support the work of volunteers engaging with clients to meet the goals of the client’s service plan

Other duties as assigned

JOB REQUIREMENTS:

Mature and personal Christian faith

Committed to the mission, vision, and values of World Relief

Desire to serve and empower the Church to impact vulnerable communities

Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document

A heart for service to vulnerable people

Bachelor’s degree nursing, pre-medicine, social work, counseling, or a related field is desired, or at least one year working in an office environment

MS Office skills required

Valid driver’s license, and ability/willingness to drive 15-passenger van required

Ability to work occasional early mornings, evenings or weekends as necessary

PREFERRED QUALIFICATIONS:

Case management experience with vulnerable populations preferred

Fluency in Burmese, Swahili, French, Spanish, Dari, Pashto, or Rohingya is desired

Demonstrated compassion, patience, cross-cultural sensitivity, and strong mediation skills

Demonstrated teaching and coaching skills with the ability to provide ongoing orientation to refugee participants

Highly self-motivated with strong follow-through and ability to work independently 

Adaptable and possessing crisis management skills

Ability to navigate the American health care system including Medicaid

Strong organizational skills and ability to maintain detailed, accurate records

Comfortable working in a team environment