Company Overview:
Lean Tech is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections present numerous opportunities for professionals to advance their careers and experience substantial growth. Joining our team means engaging with expansive engineering teams across Latin America and the United States, contributing to cutting-edge developments in multiple industries.
The ServiceNow role will focus on designing, configuring, and optimizing enterprise solutions across multiple modules to deliver a modern employee experience. It will also drive workflows, integrations, and best practices in close collaboration with cross-functional teams.
Position Title: Senior ServiceNow Developer
Location: Remote - Colombia
What you will be doing:
As a Senior ServiceNow Developer, you will play a key role in designing, configuring, and optimizing enterprise-grade solutions on the ServiceNow platform. You will work across various modules—including Employee Center, HRSD Enterprise Plus, ITSM, ITAM, and ITOM—to deliver a modern, consumer-grade employee experience. This senior-level role is hands-on and highly collaborative: you will shape workflows, automation, and integrations while providing thought leadership to optimize the platform and identify technical debt. Beyond technical execution, you will mentor junior developers, facilitate requirement workshops, and act as a bridge between technical logic and business needs. Operating within an Agile SCRUM environment, you will deliver iterative value while keeping a strong focus on scalability, maintainability, and platform health.
Your responsibilities will include:
- Design, configure, and customize ServiceNow solutions across modules, including HRSD Enterprise Plus, CMDB, Hardware Asset Management, and custom-scoped applications.
- Develop and maintain workflows, business rules, client scripts, UI policies, and Flow Designer flows to improve end-user experience.
- Design and customize UI Builder experiences and custom widgets, providing mentorship and best practice guidance to other developers.
- Identify and address platform technical debt, proposing optimizations to ensure a scalable and reliable implementation.
- Design, develop, POC, and troubleshoot integrations primarily with AWS (GAPI) and other enterprise systems using REST/SOAP, IntegrationHub, and MID Servers.
- Configure and enhance HRSD capabilities (Onboarding/Offboarding, Lifecycle Events, Document Management, Agent Workspace with Now Assist, and MS Teams integrations).
- Support and extend Now Assist capabilities (chatbot-driven use cases and Agent Workspace assist) within defined consumption guardrails.
- Support ITAM and ITOM implementations (Discovery, Service Mapping, Event Management) to ensure alignment with ITSM processes.
- Communicate complex technical concepts to non-technical stakeholders and product owners with a customer-service mindset.
- Participate in all agile ceremonies and assist with ServiceNow upgrade planning and execution across multi-instance environments (dev/test/prod).
Requirements & Qualifications
To excel in this role, you should possess:
- Experience: A minimum of 5 years of hands-on experience as a ServiceNow Developer/Engineer (Senior level preferred).
- Scripting: Advanced proficiency in ServiceNow scripting (Server-side/Client-side JavaScript and Glide APIs).
- HRSD Expertise: Strong expertise with HRSD Enterprise Plus, including configuration of Onboarding and Lifecycle Events.
- Core Modules: Proven experience implementing ITSM (Incident, Change, Request) and ITOM/ITAM (Discovery, Asset Management) in alignment with ITIL best practices.
- App Development: Experience building custom-scoped applications using App Engine Studio.
- Modern UI: Demonstrated ability to deliver portals using Service Portal and/or UI Builder (Now Experience).
- Integrations: Hands-on experience with ServiceNow integrations via REST, SOAP, MID Servers, and IntegrationHub; experience with AWS (GAPI) or similar cloud systems is highly valued.
- Soft Skills: Strong analytical skills and the ability to mentor others, drive requirement workshops, and remain balanced in fast-paced, ambiguous environments.
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Methodology: Expert knowledge of SCRUM methodology and managing reliable deployment processes.
Desired Skills:
- Frontend: Experience with JavaScript (Angular or React), HTML, and CSS for advanced UI customization.
- AI: Experience expanding Now Assist capabilities within consumption guardrails.
- Scale: Experience delivering solutions for large, global organizations with complex business units.
- DevOps: Exposure to ServiceNow DevOps practices (Git, Jenkins, Azure DevOps) and Automated Test Framework (ATF).
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Certifications: Relevant ServiceNow certifications (e.g., CSA, CAD, CIS-HRSD, CIS-ITSM).
Why you will love Lean Tech:
Join a powerful tech workforce and help us change the world through technology
Professional development opportunities with international customers
Collaborative work environment
Career path and mentorship programs that will lead to new levels.
Join Lean Tech and contribute to shaping the data landscape within a dynamic and growing organization. Your skills will be honed, and your contributions will be vital to our continued success. Lean Tech is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
