Senior Service Operation Specialist

• Service operation management

-Daily operation task management & follow up

-Service center On-site visit in daily /weekly basis and task follow up

• Technical Support
• Report

-Service center technical issue support, Including problem analysis, guidance and assistance with resolution

-Escalation management of technical issues, Timely closure of the loop on follow-up issues

-Provide Training to service center and support service center to get certification documents and examinations

-Service center business summary report (operation compliance, system data verification, etc.)

Requirements

• Bachelor’s Degree and above
• At least 1 year of experience in the field of after-sales service with knowledge of electronic products ( Smart phone , Laptop , Wearable product, etc.)
• Strong analytical, precise, systematic, logical, and patient to solve the problem
• Work with patience and carefulness
• Be able to work independently
• Good Knowledge of MS Office tools ,MS Exceland creating reports.

• Proficient in English languages，Proficient in Turkish as well，Chinese is a plus.