The Senior SDM manages client relationships, ensures service excellence, and drives business growth. They lead teams, oversee service delivery, and act as a trusted advisor, meeting SLAs/KPIs and resolving issues proactively.
Key Responsibilities:
Onboard clients, manage expectations, and serve as an escalation point.
Ensure service alignment with business goals and identify upsell opportunities.
Lead teams, approve deliverables, and maintain SOC compliance.
Manage risks, forecast resources, and drive operational excellence.
We’ll provide you with the opportunity to grow your expertise in an environment that supports you, your life and your career.
We’ll also offer you a competitive salary plus bonus, as well as the following benefits:
401(k) retirement plan with matching
Competitive vacation and paid time off
Healthcare benefits – medical insurance, dental insurance and vision plans
Pre-tax saving accounts
Life and Disability Insurance
ShareSave scheme (ability to purchase company shares on preferential terms)
Flexible working conditions and hybrid work model
Whilst this role is based in Boston, we support hybrid working.
Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
Service Delivery Manager Q&A's