As our Senior Service Center Logistics Manager, you will be responsible for day-to-day operations for the service warehouse, including receiving, stocking, inventory management, shipping, and other warehouse-related activities. You will also plan, develop, and improve warehouse processes within our service centers. Additionally, you are responsible for hiring and developing the service center teams across the network. You will assist us in transitioning to a more production-ready company.
In this role, you will:
Support vehicle operators in day-to-day operations, upholding a safety-centric, inclusive, and open communication culture.
Complete all administrative tasks concerning team management, including, but not limited to, timesheet approval & schedule validation, and conduct written and oral performance feedback with direct reports at regular intervals. Engage with contractors assigned to Zoox to answer questions, provide information, and ensure they understand and execute their job assignments.
Manage daily warehouse operations within multiple facilities, including receiving, kitting, and cycle counting. Establish a process to operate and maintain our warehouse equipment in optimal condition, using KPIs to ensure continuous improvement in cost, service, quality, and safety.
Work closely with other Team Leads and Program/Project Managers within Vehicle Operators to ensure their team stays aligned with Zoox’s overall goals. Become a knowledge expert on Zoox’s proprietary software related to Vehicle Operations and motivate and mentor direct reports to execute and deliver to Zoox’s high standards.
Develop a strategy to ensure all our materials are delivered on time to our internal customers at the lowest possible cost in a high-growth environment. Support in the monitoring and management of budget forecast and performance against forecast; develop and implement corrective actions when performance is not in line with the budget
Develop and implement the safety guidelines to ensure team safety.
Travel Requirements: 40% - 50%
Qualifications
Bachelor's degree in Logistics, Supply Chain, or a related field
8+ years of professional work experience in a product-based warehouse/logistics operations
3+ years of experience leading direct reports
Experience with Warehouse Management Systems (WMS) - SAP preferred
Experience working in a high-level collaborative environment and promoting a teamwork mentality
Proven ability to problem-solve and improve operational efficiency with a proactive mindset and resourcefulness
Strong written and verbal communication skills to coordinate with team members and management, and explain technical issues
Excellent driving history, and ability to lead and commute to different warehouse locations – must be flexible
Bonus Qualifications
Experience working with SAP (S4 Hana highly preferred)
Experience in automotive/fulfillment operations
Autonomous vehicle industry experience
Experience working with cross-functional teams in an NPI environment on go-to-market initiatives
