Senior SDET (Backend)

What we want to accomplish and why we need you

Suki is a leading technology company that provides AI voice solutions for healthcare. Its mission is to reimagine the healthcare technology stack, making it invisible and assistive to lift the administrative burden from clinicians. Its flagship product is Suki Assistant, an AI assistant that uses generative AI to automatically create clinical documentation by ambiently listening to patient-clinician conversations. Suki helps clinicians complete notes 72% faster on average, assists with other tasks including coding and answering questions, and generates incremental revenue for organizations, delivering a 9X ROI in year 1. Suki also offers its proprietary AI and speech platform, Suki Platform, to partners who want to create best-in-class ambient and voice experiences for their solutions.  Clinicians that use Suki already spend over 70% less time on administrative tasks, and we’re striving to do even better. Come and join us! 

We are a user-driven company and are committed to making sure every pixel of our product is in service of the doctors. We’re a team of technologists, clinicians, and industry experts working together to push the limits on technology used in medicine. We’re confident enough to move fast and talented enough not to break things. Check out this short video to learn more about our mission and our culture.

About the Role

Suki is creating a new category in the health-tech space: the digital assistant. Our product will be the voice user interface for healthcare. Doctors that use Suki already spend over 70% less time on administrative tasks, and we’re striving to do even better. Come and join us! We are a user-driven company and are committed to making sure every pixel of our product is in service of the doctor. We’re a team of technologists, clinicians, and industry experts working together to push the limits on technology used in medicine. We’re confident enough to move fast and talented enough not to break things.

As an Senior SDET specialising in Backend testing, you will design and build scalable automation frameworks for API testing and microservices, ensuring that our backend services are stable and high-performing. You’ll collaborate closely with engineers to implement testing strategies that ensure robustness and reliability of the entire system. You will play a key role in ensuring the scalability, reliability, and performance of our core platform, while also mentoring junior team members and driving continuous improvements in our testing processes.

Responsibilities

• Lead the QA Strategy: Design and own the end-to-end test automation strategy that bridges the User Interface (UI), Backend Microservices, and ML Inference layers.
• Build AI-Powered Frameworks: Architect and implement scalable automation frameworks for gRPC-heavy architectures and event-driven systems (Kafka).
• Drive ML Quality Engineering: Develop methodologies to validate Automatic Speech Recognition (ASR) and Natural Language Processing (NLP) models. This includes automating the measurement of Word Error Rate (WER), intent classification accuracy, and hallucination rates.
• Model-to-Model Validation: Build and fine-tune "evaluation models" to test Suki's production models, ensuring clinical context and accuracy are maintained across releases.
• Mentorship & Growth: Act as a technical mentor for a team where 60% of engineers are in their early career stages. Your goal is to coach them into high-performing AI/Quality engineers.
• Advance with Agentic AI: Proactively identify opportunities to use LLMs and autonomous agents (e.g., via MCP or custom RAG tools) to automate the entire testing lifecycle from requirement to execution.

Qualifications

• Experience: 7+ years of experience as an SDET or ASDE, with a heavy emphasis on backend systems.
• ML Testing (Required): Hands-on experience testing or validating AI/ML models, pipelines, or data-driven systems. You must be comfortable discussing model metrics like precision, recall, WER, or drift detection.
• Backend & Protocol Mastery: Deep experience with gRPC and asynchronous messaging (e.g., Kafka, RabbitMQ). You understand the nuances of bidirectional streaming and protocol buffers.
• Technical Stack: Proficiency in Python (for ML validation) and Java. Experience with performance testing tools like K6 or Locust is required.
• Full-Stack Intuition: Ability to design test strategies that consider the "Business Case"—ensuring that model accuracy translates into a seamless user experience for clinicians.
• CI/CD & DevOps: Experience with Buildkite, Jenkins, Docker, and cloud platforms (GCP preferred).

Tell me more about Suki

• On a roll: Named by Fast Company as one of the most innovative companies, named Google’s Partner of the Year for AI/ML, named by Forbes as one of the top 50 companies in AI .
• Great team: Founded, managed, and backed by successful tech veterans from Google and Apple and medical leaders from UCSF and Stanford. We have technologists and doctors working side-by-side to solve complex problems.
• Great investors: We’re backed by Venrock, First Round Capital, Flare Capital, March Capital, Hedosophia and others. With our $165M raised so far, we have the resources to scale.
• Huge market: Disrupting a massive, growing $30+ billion market for transcription, dictation, and order-entry solutions. Our vision is to become the voice user interface for healthcare, relieving the administrative burden on doctors instead of adding to it.
• Great customers: Our solutions are used in health systems and clinics across the country, supporting clinicians across dozens of specialties.  Check out what one of our users says about how Suki has helped his practice.
• Impact: You’ll make an impact from day one. You’ll join a team working towards a shared purpose with a culture built upon deep empathy for doctors and passion for making their lives better. 

Suki is an Equal Opportunity Employer. We are dedicated to building a company that fosters inclusion and belonging and reflects the diverse communities we serve across the country. We know we are stronger this way, and we look forward to growing our team with these shared values.