Senior Scrum Master

We are seeking a highly skilled and results-oriented Senior Scrum Master to accelerate the delivery of cutting-edge laboratory automation software. In this critical role, you will coach multiple, cross-functional teams responsible for developing high-integrity C# services, sophisticated workflow scheduling tools, and robust QA automation frameworks. Success in this position requires advanced servant leadership, a deep understanding of scaling agile within complex R&D environments, and a passion for maximizing team productivity to help scientists generate high-quality results.

Responsibilities:

Agile Coaching & Leadership:

• Act as the servant leader and coach for 2-3 development teams, ensuring they adhere to Scrum principles and practices while fostering a culture of continuous improvement, accountability, and psychological safety.

• Coach Product Owners (POs) on maximizing product value, refining the Product Backlog, and effectively articulating customer requirements from R&D and Marketing teams.

Delivery & Process Optimization:

• Drive measurable improvements in team velocity, cycle time, and quality metrics by actively identifying and removing complex systemic impediments and organizational blockers.

• Facilitate and coordinate large-scale planning events, retrospectives, and Scrum of Scrums to ensure alignment and dependency management between teams developing different automation components (e.g., robotic drivers, scheduling software, and data services).

• Proactively anticipate risks and implement mitigation strategies to ensure predictable delivery timelines for critical milestones, including the release of new instrumentation features.

Stakeholder Management & Communication:

• Ensure clear, transparent, and frequent communication regarding team progress, risks, and health to stakeholders across R&D, Engineering, and Marketing organizations.

• Champion organizational change initiatives to increase the adoption of Agile best practices across the broader department, advocating for process improvements identified by the teams.

Required Experience & Skills

• 5+ years of dedicated experience as a Scrum Master or Agile Coach, demonstrating success in scaling agile practices (e.g., Scrum of Scrums, LeSS, or SAFe).

• Proven track record of driving measurable improvements in team performance, velocity, and software quality metrics.

• Deep understanding of the software development lifecycle, including the complexities of CI/CD, automated testing, and integrating secure API services (RESTful APIs, OAuth 2.0).

• Demonstrated ability to facilitate challenging conflict resolution sessions and manage complex organizational impediments.

• Excellent verbal and written communication skills with the ability to coach and influence at all organizational levels.

Preferred Qualifications

• Experience supporting teams working on technical products, R&D projects, or regulated environments (e.g., medical devices, aerospace, or finance) where quality and documentation standards are paramount.

• Familiarity with the technical components mentioned in the environment (e.g., C#, messaging queues like RabbitMQ, or container technologies like Docker/Kubernetes).