Senior Salesforce Administrator & QA Specialist

 Location: Canada | Remote
Department: Administration
Reports To: Mike Matta, CEO
Type: Permanent | Full-Time

About Solink

At Solink, our mission is to safeguard what matters most. We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights.

Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency.

Trusted by over 30,000 locations across 32+ countries - including brands like McDonald’s and JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats.

We're growing rapidly, earning industry recognition, and scaling with purpose. We’ve been recognized by Deloitte’s Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting started!

The Role

This is a high-impact, hands-on role for a seasoned Salesforce professional who thrives at the intersection of system administration and quality assurance. You will manage the daily operations of Salesforce while also driving QA processes that ensure all changes, integrations, and releases meet the highest standards. This role requires a proactive problem-solver who can balance immediate tactical needs with longer-term system reliability. You'll collaborate with stakeholders across Marketing, Sales, Customer Success, Deployment, Support and Finance, acting as a trusted advisor and ensuring Salesforce continues to scale with the business.

What You’ll Do

• Salesforce Administration & Ownership

  • Act as the primary owner of Salesforce, including configuration, customization, security, and ongoing optimization.

  • Manage user roles, permissions, profiles, flows, validation rules, and declarative automation.

  • Partner with Marketing, Sales, Customer Success, Deployment, Support and Finance to translate business needs into scalable Salesforce solutions.

  • Own data hygiene, governance, and reporting accuracy across the platform.

  • Leverage Salesforce AI tools (e.g., Einstein AI, Agentforce) to automate administrative workflows and improve operational efficiency.

  Quality Assurance & Release Management

  • Lead QA efforts for all Salesforce changes, including new features, enhancements, integrations, and bug fixes.

  • Design and execute test plans, regression testing, and UAT processes to ensure high‑quality releases.

  • Identify risks early and proactively address issues before they reach production.

  • Serve as the final quality gate before deployments, ensuring changes meet functional and performance standards.

  Continuous Improvement & Enablement

  • Identify opportunities to simplify workflows, reduce technical debt, and improve system usability.

  • Document processes, test cases, and system changes to support long‑term scalability.

  • Enable internal teams through clear documentation, training materials, and release notes.

  • Stay current on Salesforce best practices, new features, and QA methodologies.

  Cross‑Functional Partnership

  • Act as a trusted partner to revenue and operations leaders, balancing speed with quality.

  • Collaborate closely with developers, external partners, and system owners on integrations and complex initiatives.

  • Support incident resolution and root‑cause analysis for Salesforce‑related issues.

What You Bring

Must-Have:

• 5+ years of hands-on Salesforce administration experience in a complex, fast‑growing environment.

• Strong experience owning QA processes for Salesforce or similar enterprise systems.

• Salesforce Administrator Certification
  Salesforce Advanced Administrator Certification

• Deep understanding of Salesforce declarative tools (Flows, validation rules, permissions, reports, dashboards).

• Experience with release management, sandbox strategies, and change control.

• Ability to think both strategically and tactically—balancing long‑term scalability with immediate business needs.

• Excellent communication skills and comfort working with technical and non‑technical stakeholders.

Nice-to-Have:

• Salesforce Platform App Builder Certification

• Experience with automated testing tools, integrations, or Apex‑supported environments.

• Background in Revenue Operations or supporting Sales and Customer Success teams.

• Experience with AI-powered features in Salesforce or similar platforms, with a focus on workflow automation and productivity gains.

Security Requirements

• Candidates must undergo a criminal records check upon hire;

• Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;

• Be willing to comply with Solink’s own security policies and standards.

Our Values

We do things the Solink way:

• Act with URGENCY – Our customers move fast, so we do too.

• Deliver with QUALITY – We sweat the details and hold a high bar.

• Win with TEAM – No egos. Just outcomes, built together.

• Lead with TRUST – We earn it through clarity, consistency, and care.
  

These aren’t just words—they shape how we hire, lead, and grow.

Why Solink?

We’re not just building tech - we’re building a place where great people do great work.

• Clarity and trust: Where the role allows, we support flexibility in how and where work gets done - and we’re upfront about what’s required.

• Meaningful equity: Every full-time, permanent employee has a stake in our growth.

• Comprehensive benefits: Fully paid health & dental (no waiting period) + $500 health spending account.

• Wellness support: Monthly reimbursement for fitness, wellness, or mental health programs.

• Growth through merit: Advancement is based on contribution, initiative, and the ability to raise the bar - together.

• Candid culture: Clear expectations, honest feedback, and no politics.

• Social connection: From So-learns to Solink-o and So-lunches, we stay connected in ways that actually feel fun.

What to Expect from the Hiring Process

We respect your time and value transparency. Here’s a general idea of what to expect:

1. Intro call with our Talent Team

2. Interview with the Hiring Manager

3. Role-relevant task or case (if applicable)

4. Final interviews with cross-functional team members

5. Reference Checks

6. Offer & onboarding 🎉

Please note: this is subject to change at any point in the recruitment process based on the needs of the business.

How to Apply

Submit your resume and a short cover letter via our [Careers Page]. Let us know what excites you about this role, and how you’d help move Solink forward.

NOTICE: Solink uses artificial intelligence (AI) to screen, assess, and/or select candidates for this position.

Solink is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive workplace. If you require accommodation during the selection process, please let us know.