It is the only complete customer service solution that provides a seamless customer experience across automation and human support. Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Microsoft, use Intercom to send over 600 million messages per month and enable interactions with over 800 million monthly active end users. The company was founded in 2011 and is backed by leading venture capitalist including Bessemer Venture Partners, Kleiner Perkins and Social Capital.
We currently operate in a hybrid working model and have offices in San Francisco, Chicago, Dublin, London and Sydney.
We are seeking an experienced Senior Salesforce Administrator to join our Go-to-Market Systems Team. In this pivotal role, you will assume responsibility for the comprehensive management and support of our Salesforce instances, alongside the seamless integration of various complementary tech stacks. Your primary focus will be on the implementation, configuration, troubleshooting, and continuous maintenance of our extensive suite of business systems.
As a Senior Salesforce Administrator, you are inherently driven by problem-solving, eagerly tackling any challenges that may hinder the efficiency of our sales, marketing, and support processes. Your most rewarding days are those in which you've successfully resolved complex technical issues, ensuring the seamless operation of our systems.
Your role extends beyond mere maintenance; you will be expected to identify system deficiencies, escalate them through the appropriate channels, and collaborate closely with other Go-to-Market team members to formulate sustainable, long-term solutions.
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Intercom is currently able to hire if an employee has a permanent residence in the following locations; Australia, Ireland, England and applicable US states. (California, Colorado, Florida, Illinois, Massachusetts, New York, North Carolina, Texas, and Washington).
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Intercom is a fundamentally new way for internet businesses to communicate with customers, personally, at scale. It's a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Our products enable targeted communication with customers on your website, inside your web and mobile apps, and by email. This contrasts with the old way where a business uses a tangle of point solutions, like marketing automation or helpdesk products, with every team operating in a silo. This makes it hard for teams to work together and be on the same page, resulting in a disjointed and very impersonal experience for the customer.
Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
Senior Salesforce Administrator Q&A's