Senior Sales Operations Manager (Remote, EST/CST)

APPLICATION DEADLINE: Friday, March 6th at 5:00pm central time, we encourage you to apply if interested. Based on application volume this role may be taken offline prior to the deadline provided.

We recognize that job searching can sometimes feel uncertain, and we want to be respectful of your time and interest. We're committed to providing updates after the review period and thank you in advance for considering M-Files as your next career opportunity.

Who We Are

 M-Files is redefining how work gets done. Our AI-native document management system offers purpose-built business use cases, spanning universal and industry-specific workflows, to enable secure collaboration, automate processes, and ensure governance.

 Unlike traditional systems, M-Files organizes content around the context of your business — connecting documents to related people, projects, and transactions. With our unique metadata-driven architecture, organizations can model content in line with their business processes, unify information across silos, and apply AI at scale. The result is greater productivity, reduced risk, and smarter, faster decisions for over 6,000 customers in 100+ countries.

At M-Files, our Guiding Principles unite us across diverse cultures and personalities:

1. Make It Happen – We set bold goals, take ownership, learn from mistakes, and relentlessly pursue results.
2. Help Others – We lead with kindness, assume good intentions, hold one another accountable, and celebrate wins together.
3. Love Customers – We put customers and partners at the heart of everything, delivering value with respect, fairness, and speed.

To learn more about us we encourage you to visit our company page.

To learn more about how we became a Certified Great Place to Work visit, Working at M-Files | Great Place to Work.

Summary of the role:

As the Senior Sales Operations Manager, you will take on a critical leadership role in driving the success of our global go-to-market strategy. You will lead the effort to streamline sales processes, implement best-in-class tools, and leverage data-driven insights to enhance performance and drive sustainable growth. This role involves significant partnership with Sales, Marketing, Finance, and other cross-functional teams to ensure alignment of goals and objectives. You will be responsible for directly supporting senior sales leaders, providing strategic direction, and ensuring the organization has the necessary resources to perform at an optimal level in a high-growth SaaS environment.

What you will be doing/Responsibilities and Duties:

• Strategic Sales Operations Leadership: Leading the development and execution of sales operations strategy, ensuring alignment with broader business objectives and global go-to-market goals.
• Process Innovation & Optimization: Identifying and eliminating inefficiencies in the sales process across global teams. Drive consistency and scalability by developing and enforcing standardized policies and processes.
• Data-Driven Decision Making: Utilizing advanced analytics and BI tools (e.g., Salesforce, Tableau, Excel) to produce insights that inform sales strategy and decision-making. Defining, tracking, and refining KPIs to improve sales performance and inform long-term growth planning.
• Sales Enablement & Performance: Partnering with Sales and Marketing leadership to design and implement sales enablement tools, training programs, and content that drive productivity and engagement across global sales teams.
• Cross-Functional Partnership: Collaborating with GTM teams to refine market segmentation, leading allocation, and qualification processes. Ensuring smooth integration of sales and marketing efforts to drive pipeline growth and customer acquisition.
• Forecasting & Reporting: Leading the development of accurate, data-driven forecasts that provide senior management with clear visibility into revenue performance and trends. Partnering with Finance to manage sales compensation, incentive programs, and commission structures.
• Global Sales Support: Ensuring that global sales teams are equipped with the necessary tools, systems, and processes to succeed. Providing direct support to key stakeholders in GTM teams and Finance to enhance collaboration and performance.
• Leadership & Development: Mentoring and coaching junior team members, fostering a culture of continuous learning and development within the Sales Operations team. Leading the onboarding and training process for new sales reps to ensure they achieve rapid time-to-productivity.
• Salesforce & Tech Stack Administration: Overseeing the implementation and management of Salesforce and other sales technology tools, ensuring they are optimized to meet the evolving needs of the business.
• Global Impact: Supporting global initiatives by working with regional teams to adapt processes and strategies to local markets. Ensuring that global sales leaders are informed and empowered to execute on key initiatives.

Requirements

Who you are/Qualifications and Skills:

• High School Diploma/GED and experience as outlined below.
• 8+ years of experience in Sales Operations, Sales Enablement, or similar roles, with a proven track record of driving performance in a global, high-growth SaaS or enterprise software company.
• Mastery of sales processes, CRM systems (especially Salesforce), and sales enablement tools. Ability to design and implement systems that scale with the organization.
• Strong analytical skills, with the ability to turn complex data sets into actionable business insights using BI tools such as Tableau, PowerBI, or Excel.
• Demonstrated experience leading cross-functional initiatives with Sales, Marketing, Finance, and IT teams.
• Excellent communication and interpersonal skills, with the ability to influence senior leadership and collaborate effectively across all levels of the organization.
• Proven experience managing and mentoring teams to achieve high performance.
• Strong project management skills, with the ability to juggle multiple priorities and meet deadlines in a fast-paced environment.

Desirable Skills:

• Experience in Sales and Marketing automation tools such as Marketo, Pardot, etc.
• Prior experience in a sales role (e.g., SDR, Account Executive, Sales Manager).
• Global experience working with geographically distributed teams and navigating cultural differences.
• Ability to travel internationally (up to 15%).

Participation in our Recruitment Process:

1. Initial Screening w/People & Culture Team Member
2. Hiring Manager (Vice President, Global Sales Operations) 
3. Internal Team Member(s) + Cross Functional Leadership
4. Possible Final Interview w/Chief Revenue Officer

*Completed Recruitment Process Time Investment for Applicant: ~Approx. 3hrs

Benefits

Why M-Files?

We are a global company with Finnish roots and with our own product that we are greatly proud of!

By joining M-Files, you will get the opportunity to contribute to our success and growth, while developing your own expertise. Our team is fun, and our solutions are changing the market!
 
Our guiding principles of "Make It Happen", "Help Others", and "Love Customers" are highlighted through our daily actions as a team. Transparent communication and outstanding team spirit were listed as our strengths in our M-Filer Experience survey.

What We Offer: 

• As remote enabled company our employees enjoy the flexibility to establish their own life/work balance
• 10 paid holidays annually
• Unlimited PTO
• Matching 401K Plan (25% of employee's contribution up to the IRS max)
• Health insurance (PPO and HDHP/HSA plans offered)
• Dental insurance
• Vision insurance
• Life insurance (1x employee salary)
• Short-term disability (employer paid)
• Long-term disability (employer paid)
• Flexible Spending Plan (medical and dependent)