Senior Sales Executive, Genesys & Five9

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location

Our Senior Sales Executive will operate remotely OR be based out of one of our major North American office locations - Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA

The Opportunity

TELUS Digital in partnership with Genesys, are able to combine global customer experience (CX) expertise with a powerful cloud platform. The result: AI-driven innovation and human-centric design that elevates every interaction for customers and employees alike. For more information about our partnership, check out our Genesys page.

TELUS Digital in partnership with Five9 has enabled the evolution of our CCaaS application platform. Designed to be reliable, secure, compliant and scalable, the Five9 Intelligent CX Platform helps organizations deliver fluid experiences that empower agents and delight customers — all while providing the analytics and insights needed to drive meaningful business outcomes. For more information about our partnership, check our Five9 page.

We are looking for a strategic and results-driven Sales Leader to spearhead the growth of TELUS Digital implementation services alongside the Genesys & Five9 suite of products. This role will lead go-to-market efforts, develop key partnerships within the Genesys & Five9 ecosystems, and drive customer success in modernizing contact centers and transforming customer experiences. This is a high-impact opportunity for a sales leader passionate about cloud contact center solutions and digital transformation.

Responsibilities

• Lead and scale the Genesys & Five9 sales practice across target regions and industries
• Build and maintain a robust sales pipeline focused on revenue growth, customer adoption, and market expansion
• Recruit, mentor, and lead a high-performing sales team specializing in cloud contact center technologies
• Drive sales opportunities in collaboration with Genesys & Five9 account teams, partners, and internal stakeholders
• Develop and execute strategic sales plans that align with organizational objectives and market trends
• Present and demonstrate the value of Genesys & Five9 to prospects, customers, and partners
• Stay informed on industry trends, competitive offerings, and evolving customer needs in the contact center space
• Partner with marketing, product, and customer success teams to align sales efforts with broader go-to-market strategies
• Consistently meet or exceed revenue targets and performance goals

Competencies

• 5+ years of Genesys & Five9 experience
• Strong knowledge of Genesys & Five9 and the broader cloud contact center landscape
• Proven success in meeting and exceeding sales targets in complex B2B environments
• Demonstrated ability to build, lead, and motivate high-performing sales teams
• Excellent communication, presentation, and executive-level relationship-building skills
• Experience managing long and complex sales cycles, including stakeholder alignment and negotiations
• Strong analytical, strategic thinking, and problem-solving capabilities
• Bachelor's degree in Business, Marketing, Computer Science, or a related field

Bonus Competencies

• Familiarity with contact center operations, customer service workflows, and industry best practices
• Background in partner ecosystem development and co-selling strategies
• Proficiency with CRM systems and sales enablement tools
• MBA or advanced degree in a relevant field

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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