Senior Safer Gambling Analyst

Office Location: Century City, Cape Town, South Africa

In Office Requirement: In-office

Working Pattern: You will work five days a week with the typical work hours scheduled for shifts between 0700-2100 BST Monday through Sunday

Why Midnite?

Midnite is a next-generation betting platform that is built for today’s fandom. We are a collective of engineers and designers who all share a passion for building the best sportsbook & casino experience possible, allowing our fans to feel closer to the games they love through the rush of winning money. Unlike the alternatives, Midnite doesn't feel like a website built two decades ago. Instead, it's a cutting-edge creation, designed and constructed from the ground up with the latest technologies. Crafting an experience that's truly intuitive, immersive, and immediately understandable is no walk in the park, but we thrive on the challenge. We believe we're on the brink of creating something truly awesome.

What will you do?

As a Senior Safer Gambling Analyst, you will work in an operational supervisory role within Operational Compliance, supporting the Safer Gambling Team Leaders.

Reporting into the Safer Gambling Team Leaders, this role involves protecting both customers and the business while helping to shape the operation and the future direction of the department. You will be expected to have strong knowledge of Safer Gambling and risk management, alongside a focus on driving change, improving processes, and supporting team performance.

The successful candidate will have a passion for people and customers, a strong analytical mindset, and the ability to solve complex problems in a regulated environment.

How will you do it?

The role includes the following responsibilities (this list is not exhaustive):

• Working closely with internal stakeholders such as Anti-Financial Crime and Player Support to ensure Safer Gambling risks are managed effectively with minimal customer friction
• Managing the highest risk customer accounts in line with internal processes, policies, and regulatory expectations
• Using customer triggers and escalations to complete thorough risk analysis on customer accounts and determine appropriate risk management actions
• Handling high risk and sensitive conversations, including interactions with vulnerable customers and Threat of Harm contacts
• Speaking with customers about Safer Gambling as part of the risk management process
• Ensuring accurate documentation of account actions and maintaining audit ready records for regulatory purposes
• Supporting departmental change by testing new practices, systems, and processes to ensure they are effective and fit for purpose
• Supporting operational planning activities to ensure business as usual tasks are completed efficiently, including task list management and team organisation
• Assisting with communicating operational changes and updates to the wider team
• Supporting management with performance management activities, including training, upskilling, quality assurance, coaching, and sharing best practice
• Identifying areas for improvement across the team and delivering practical solutions
• Acting as a point of escalation for the wider team during business as usual activities
• Supporting management with recruitment, change initiatives, wellbeing, resource planning, training, and quality

Requirements

• Minimum 1 year experience in Safer Gambling, Responsible Gambling, or customer risk related roles
• Foundational understanding of UK Gambling Commission requirements and Safer Gambling frameworks
• Experience managing vulnerable and high risk customers in sensitive or complex situations
• Previous experience working within a regulated customer protection or compliance driven environment
• Ability to conduct holistic gambling harm risk assessments using customer behaviour, data, and triggers
• Strong documentation skills with a clear understanding of audit, quality assurance, and regulatory expectations
• Confidence applying proportionate, well reasoned, and defensible Safer Gambling decisions
• High level of empathy and emotional intelligence when engaging with customers experiencing harm
• Resilience and professionalism when handling emotionally demanding or challenging conversations
• Strong verbal communication and listening skills with a customer focused approach balanced against regulatory responsibility

Benefits

At Midnite, we’re committed to creating equal opportunities for everyone. We actively strive to build balanced teams that reflect the diversity of our communities, including ethnic minorities, people with disabilities, the LGBTQIA+ community, and all genders.

We aim to provide an inclusive and supportive interview experience for all candidates. If you require any reasonable adjustments, please let us know in advance so we can ensure you feel comfortable and set up for success.