Senior Risk Management Specialist– CRM Support & Institutionalisation
Background
Revenue Mobilisation, Investment and Trade (REMIT) programme, funded by the UK’s Foreign, Commonwealth and Development Office (FCDO) and implemented by Adam Smith International (ASI) is a technical assistance program aimed at driving reforms that strengthen macroeconomic stability, foster sustained economic growth, promote mutual prosperity, create jobs, and reduce poverty. REMIT supports the Government of Pakistan, its ministries, and institutions in enhancing revenue mobilization, improving the investment climate, reducing trade barriers, and strengthening macroeconomic policy management.
Since 2024, REMIT’s technical team has supported FBR to develop and operationalise a Compliance Risk Management (CRM) engine - starting with analysis of taxpayer data and a pilot on a defined subset of cases. Following a successful pilot, the work was scaled to corporate taxpayers by applying unsupervised learning methods to segment and prioritise cases across both Income Tax and Sales Tax. The approach was subsequently extended to non-corporate taxpayers using a complementary rules-and-threshold framework. Both modules have now been rolled out across field formations, with supporting trainings and workshops underway to embed routine use.
Assignment Objectives
Support FBR in implementing the Compliance Risk Management Framework by running the process on the inputs envisaged in the framework to deliver the intended outputs
Update the current CRM system risk rules by layering data science models over the parameters to improve effeciency, reduce false positives and decrease overall flagging.
Improve data pipelines with quality checks, lineage logs and secure access controls.
Provide training across selected field offices across Pakistan on the use of CRM and provide assitive material i.e., user manuals.
Enable FBR to use CRM for effective treatment of risks
Institutionalise feedback loops from workshops to refine rules, models and the UX of CRM dashboards.
Build capacity of FBR’s CRM Wing to sustain these practices beyond REMIT support.
Job Summary
The Senior Risk Management Specialist will serve as the technical lead for REMIT’s CRM institutionalisation and sustainability support, working closely with Member (CRM), Chief CRM and PRAL to keep the CRM engine and dashboards current, credible, and consistently used across field formations. The role will oversee a small technical team and steer the end-to-end cycle of updating risk rules and scoring, strengthening data pipelines and controls, and translating workshop feedback into practical refinements to the models, risk registers, and dashboards. In parallel, the Specialist will anchor the handover and capacity-building agenda - supporting the CRM Wing through structured training, documentation, and adoption support - so CRM shifts from a deployed tool to a routine, organisation-wide way of working.
Duties and Responsibilities
Provide overall technical leadership for CRM institutionalisation, working closely with Member (CRM), Chief CRM and PRAL to keep the risk engine aligned with operational priorities.
Oversee periodic updates to the risk engine/risk registers (rules, thresholds, scoring logic) and ensure changes are properly documented and controlled.
Supervise the technical team and manage day-to-day delivery - workplans, tasking, quality assurance, and timely release of updates.
Lead technical coordination with PRAL on data access, pipelines, and system performance, ensuring the CRM engine and dashboards remain stable and usable.
Translate field feedback into actionable refinements by guiding workshops with FBR formations and ensuring follow-through on agreed improvements.
Ensure dashboards and outputs remain operationally relevant—supporting better case selection and reducing avoidable false positives through iterative tuning.
Own the capacity-building and handover agenda: develop/update SOPs, guidance notes, and training material, and mentor CRM Wing counterparts to sustain the tool beyond the assignment.
Maintain senior-level reporting and governance inputs - progress updates, risks/issues, and decisions required - so stakeholders have clear visibility on delivery and adoption.
Qualifications and Experience
Master’s degree in Data Science, Economics, Statistics, Risk Management, Public Policy, or a related field.
8–12 years of relevant professional experience, including demonstrated work with government organisations or public sector institutions, preferably within tax administration or compliance management.
Strong understanding of Compliance Risk Management concepts, including risk identification, segmentation, prioritisation, treatment strategies, and feedback loops.
Proven experience translating analytical outputs into operational policies, SOPs, and decision-making frameworks.
Experience overseeing the development and maintenance of risk registers, KPIs (e.g. hit rates, false positives, revenue yield), and governance processes.
Ability to guide multidisciplinary technical teams and engage effectively with senior government stakeholders.
Strong communication and presentation skills, with the ability to explain technical concepts to non-technical audiences.
Reporting
The “Senior Risk Management Specialist” will report to Member CRM, Chief CRM & REMIT Tax Lead.
Deadline to apply: Wednesday 28th January - 5 PM (PAK Standard Time).
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