SpyCloud is on a mission to make the internet a safer place by disrupting the criminal underground. SpyCloud’s solutions thwart cyberattacks and protect more than 4 billion accounts worldwide. Cybersecurity is an exciting, evolving space, and being at the forefront of the fight to disrupt cybercrime makes SpyCloud a special place to work. If you’re driven to align your career with a fantastic mission, look no further!

The Senior Enablement Manager, Product Success & Customer Success is responsible for enabling SpyCloud’s post-sales teams to deliver fast time-to-value, articulate realized and potential value, and consistently position SpyCloud for renewal and expansion.

This role sits at the intersection of Product Success, Customer Success, Revenue Enablement, and Value Selling. You will design and operationalize post-sales plays, processes, and enablement programs that support successful implementation, drive adoption, and ensure customers clearly understand and quantify the value they are receiving from SpyCloud.

The ideal candidate is equally comfortable building technical playbooks, translating product capabilities into customer-facing value narratives, and partnering cross-functionally to improve lifecycle execution from onboarding through renewal.

What You'll Do:

Post-Sales Enablement Strategy

Develop and execute a post-sales enablement strategy aligned to customer lifecycle goals: implementation success, adoption, value realization, expansion, and renewals.
Partner with Product Success and Customer Success leadership to identify gaps, friction points, and enablement opportunities across the customer journey.

Plays, Processes & Lifecycle Enablement

Build and maintain post-sales playbooks covering onboarding, implementation milestones, adoption motions, health checks, renewal readiness, and expansion opportunities.
Enable CS and PS teams on consistent execution of lifecycle plays, including handoffs from Sales and collaboration with SEs and Product.
Translate evolving product capabilities into clear post-sales processes and customer-facing workflows.

Technical Documentation & Enablement Assets

Own or contribute to high-quality technical documentation in partnership with Product Success and Engineering (e.g., implementation guides, integration patterns, usage workflows).
Ensure internal-facing documentation is accurate, accessible, and aligned with how teams actually work in the field.
Help standardize demo artifacts, technical walkthroughs, and customer-facing enablement materials used post-sale.

Value Realization & Expansion Enablement

Partner with Revenue Enablement and CS leadership to operationalize value realization frameworks across the customer lifecycle.
Support development and adoption of value models, success plans, and customer-facing ROI narratives tied to SpyCloud use cases.
Enable CS teams to confidently position realized value during QBRs, renewals, and expansion conversations.

Training, Coaching & Adoption

Design and deliver enablement programs (live and asynchronous) for CS and PS teams, including onboarding, role-specific training, and ongoing readiness initiatives.
Reinforce consistent messaging around implementation outcomes, adoption success, and value realization.
Partner with Enablement Ops to track adoption, readiness, and effectiveness of post-sales enablement programs.

Cross-Functional Collaboration

Work closely with Product, Product Marketing, Sales Engineering, RevOps, and Revenue Enablement to ensure alignment across pre- and post-sales motions.
Act as a connective tissue between teams to ensure customer-facing execution reflects strategy, product direction, and revenue goals.

Requirements:

Experience & Background

6+ years of experience in Enablement, Customer Success Operations, Product Enablement, or a related post-sales role in B2B SaaS (cybersecurity or technical SaaS strongly preferred).
Proven experience enabling post-sales teams (CS, PS, TAMs, SEs, or similar).
Hands-on experience creating technical or process documentation for internal or customer-facing audiences.

Skills & Competencies

Strong understanding of post-sales motions, including onboarding, implementation, adoption, renewals, and expansion.
Ability to translate technical concepts into clear, actionable guidance and value-oriented messaging.
Experience with value modeling, ROI frameworks, or success planning methodologies.
Excellent written and verbal communication skills; able to influence without direct authority.
Highly organized, detail-oriented, and comfortable operating across multiple initiatives simultaneously.

Tools & Ways of Working

Comfortable working within enablement and GTM tool ecosystems (e.g., LMS, content hubs, CRM, CS platforms).
Data-informed mindset with the ability to measure enablement impact and iterate accordingly.

Nice to Have:

Experience in cybersecurity, identity security, or fraud prevention domains.
Background in or enabling Technical Account Management, Product Success, or Sales Engineering.
Familiarity with value selling methodologies and customer value realization programs.

For applicants residing in California, please click here to read SpyCloud's CCPA Notice.

SpyCloud is not sponsoring visas at this time.

U.S.-Based Benefits + Perks (for Full Time Employees):

At SpyCloud, we are committed to working alongside individuals who are equally passionate about preventing cybercrime, regardless of their department or role. Guided by our core values in all business decisions, we prioritize unity in our mission and ensure all SpyCloud employees have the support and benefits they need to stay focused on our goals. In addition to our engaging workspace in South Austin, flexible and remote-friendly work options, and competitive salary package, we offer our employees a comprehensive benefits package that includes:

401(k) with Employer Contribution
Health, Vision, and Dental Insurance
- Health Savings Account (HSA) available with Employer Contribution
Employer Paid Life, Short-term, and Long-term Disability Insurance
Generous PTO Plan and 16 paid holidays per year

U.K.-Based Benefits + Perks (for Full Time Employees):

Retirement Savings Plan with Employer Contribution
Employer Provided Private Health Insurance and Healthcare Cashplan
Employer Paid Life Insurance and Income Replacement
Generous Holiday Plan and 14 paid holidays per year

About SpyCloud:

SpyCloud transforms recaptured darknet data to disrupt cybercrime. Its automated identity threat protection solutions leverage advanced analytics and AI to proactively prevent ransomware and account takeover, detect insider threats, safeguard employee and consumer identities, and accelerate cybercrime investigations. SpyCloud's data from breaches, malware-infected devices, and successful phishes also powers many popular dark web monitoring and identity theft protection offerings. Customers include seven of the Fortune 10, along with hundreds of global enterprises, mid-sized companies, and government agencies worldwide. Headquartered in Austin, TX, SpyCloud is home to more than 200 cybersecurity experts whose mission is to protect businesses and consumers from the stolen identity data criminals are using to target them now.

To learn more and see insights on your company’s exposed data, visit spycloud.com.

Our Mission:

Our mission is to make the internet a safer place by disrupting the criminal underground. Together with our customers and partners, we aim to end criminals’ ability to profit from stolen information.

Who We Are:

SpyCloud is a place for innovative, collaborative, and problem-solvers to thrive. Individually, we’re amazing, but together, we’re unstoppable. We celebrate diversity and various perspectives and aim to create an inclusive and supportive environment for all. We are proud to be an Equal Employment Opportunity and Affirmative Action employer of choice. All aspects of employment decisions will be based on merit, performance, and business needs. We do not discriminate on the basis of any status protected under federal, state, or local law. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Women, minorities, individuals with disabilities, and protected veterans are encouraged to apply. SpyCloud complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

SpyCloud expressly prohibits any form of workplace harassment. Improper interference with the ability of SpyCloud's employees to perform their job duties may result in discipline up to and including discharge. SpyCloud shares the right to work and participates in the E-Verify program in all locations.

If you need assistance or accommodation due to a disability, you may contact us.

Our Culture:

Our culture is something really special. We’re all driven to disrupt the cybercriminal economy as we keep customer accounts safe from compromise. We support a truly worthy and serious mission, but we have fun doing it together. If you are driven, inventive, and collaborative, you’ll fit right in.

SpyCloud’s Recruitment Policy:

We will never ask an applicant for sensitive or personal financial information during the recruitment process. We advise all applicants seeking employment with SpyCloud to review available information on recruitment fraud. Anyone who suspects that they have been contacted by someone falsely representing SpyCloud should email [email protected].

Compensation Transparency Policy:

At SpyCloud, we believe in transparency and fairness in compensation. We strive to ensure that all employees are fairly compensated for their contributions, and we openly discuss our compensation philosophy and structure. We are committed to providing competitive salaries and benefits packages to attract and retain top talent, and we encourage open dialogue and feedback regarding compensation matters.

Learn more and apply: SpyCloud Careers

For applicants residing in California, please click here to read SpyCloud's CCPA Notice.

Senior Revenue Enablement Manager, Product Success & Customer Success

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