Senior Restaurant on-boarding Specialist

Company Description

Elmenus is a leading food discovery and ordering platform dedicated to helping people find and enjoy meals they will love. With a vision to uncover the best dishes in each city, Elmenus provides a personalised experience, connecting diners with restaurants offering meals that match their tastes. The platform empowers food lovers to explore a wide variety of cuisines and supports restaurants in reaching their most passionate customers. Elmenus is reshaping how people discover and experience food.

Role Description

• Own the end-to-end oversight of restaurant operations performance, ensuring all outlets consistently operate at their highest standard.

• Track and analyze the Restaurant Success Rate across all outlets on a daily, weekly, and monthly basis, identifying trends and driving improvements.

• Monitor restaurant Handling Time across restaurant operations, measuring order-to-serve cycles and ensuring adherence to defined service standards.

• Measure and act on restaurant Waiting Time data, proactively identifying bottlenecks and coordinating with outlet teams to resolve delays.

• Conduct scheduled and unannounced on-ground visits to restaurant locations, assessing live operations, staff performance, and SOP compliance.

• Deliver on-site coaching and corrective guidance to outlet managers and ground teams during field visits, and submit structured visit reports.

• Diagnose root causes behind performance deviations through data analysis and direct field observation, and implement corrective action plans.

• Develop and enforce standardized SOPs and best-practice playbooks across all restaurant outlets to maintain consistency and quality.

• Prepare and present weekly and monthly operational performance reports.

• Collaborate cross-functionally with Commercial, Support Center, and Fleet teams to resolve operational challenges and ensure frictionless day-to-day operations.

• Escalate critical compliance failures or recurring performance issues through the appropriate channels with speed and accuracy

Requirements

• 2+ years of progressive experience in restaurant or food & beverage operations, with a focus on performance management.

• Proven background in multi-outlet or multi-brand operational oversight with measurable KPI improvement results.

• Good analytical skills, able to interpret complex performance data and translate it into clear, actionable plans.

• Hands-on experience conducting structured outlet audits, field assessments, and SOP compliance evaluations.

• Deep understanding of restaurant service flows, kitchen throughput, and customer experience management.

• Proficient in reporting and dashboard tools such as Excel, Google Sheets, or equivalent operational platforms.

• Self-directed and highly mobile, comfortable with regular on-ground travel to outlet locations.

• Excellent communication and influencing skills, effective at all levels of the organization.

• Strong problem-solving mindset with a passion for continuous improvement and operational excellence.

• Excellent communication skills in Arabic and English, both verbal and written.

* Flexibility on shifts is expected based on operational needs*