Senior Regulatory Compliance Officer

Senior Regulatory Compliance Officer (Payments)

Location: Bevis Marks, London, office based role Mon to Fri 9-5pm.

Are you ready to make a significant impact in the world of digital payments with one of Europe’s most innovative payments companies?  

Join viva.com as a Senior Regulatory Compliance Officer, where you will have the opportunity to accelerate your career to become the Deputy Risk and Regulatory Compliance Officer. Your expertise will drive innovation and strengthen our risk management framework. This opportunity will enable you to work in a dynamic environment, collaborating with top-tier professionals, and contributing to a sustainable cashless economy. Apply now to become a pivotal part of our team and help shape the future of payments. 

Why should I apply: 

• Career development role to help develop processes within a high growth organization;

• Benefit from an environment where your achievements and success will be recognized and rewarded. 

Why viva.com? 

Viva.com is Europe’s first acquirer powering merchant payments acceptance across 24 countries and over 1,215 devices. In the UK, Viva.com operates as an E-Money Institution authorised by the Financial Conduct Authority (FCA), offering an omnichannel payments platform that empowers businesses of all sizes to accept and manage payments — in-store, online, or on the go. 

Viva.com leads in Tap on Any Device technology, offers a high-conversion Smart Checkout for online payments, and provides a robust marketplace solution, enabling flexible, scalable, and future-proof payment journeys tailored to every business model. All technology is built in-house on Microsoft Azure, ensuring speed, security, and innovation at scale. 

Through its direct connections to local payment schemes and alternative payment methods, Viva.com supports 40+ payment options. Key features include Real-Time Settlement, Offline Payments, acceptance fees as low as 0% with the use of Viva.com’s business debit card, and Merchant Advance. 

With a growing ecosystem of 450+ tech partner-innovators, Viva.com is leading the shift to All-in-One business solutions, empowering merchants to adopt cutting-edge technology seamlessly and scale their business with ease. 

What you will do: 

Reporting to the UK Head of Regulatory Compliance. 

We are looking for an experienced Senior Compliance Officer in Payments, to support and help further develop Viva Wallet’s UK interna risk and control framework and to focus on compliance with relevant legislative / regulatory requirements for Viva Wallet UK as an e-money firm. He/ she will assist Viva Wallet’s UK Head of Compliance in ensuring the risks facing the business are efficiently / effectively mitigated, and also assist with the execution of the Compliance Monitoring Plan demonstrating that Viva Wallet UK is compliant with all FCA regulations for its payments business. 

Key Responsibilities:

More specifically, as a Senior Compliance Officer you will: 

• Ensure compliance with all regulations applicable to Viva Wallet UK and other legislative/regulatory requirements, including best practices of corporate governance; 

• Ensure the operation of Viva Wallet’s UK Risk Committees in accordance with their Terms of Reference (Board and Risk & Compliance Committees), as well as the applicable legal and regulatory framework;

• Help to oversee and manage the regulatory risks that face the UK business – including enhancing policies and processes and ensuring that risks are maintained with Risk Appetite;

• Maintain effective relationships with internal and external stakeholders of all levels in order to provide them with appropriate governance advice and services; 

• Assist the Head of Compliance with actioning the Compliance Monitoring Plan to cover all aspects of Compliance for the UK (outsourcing / safeguarding / Consumer Duty etc); 

• Ad-hoc duties in the production of agenda items for the UK Risk Committee; 

• Participate in the regular review of governance processes including analysing existing processes, recommending and implementing changes, documenting new processes and procedures to support compliance, continuous improvement and adoption of innovative governance practices; 

• Deal with ad-hoc queries as requested by the Head of Compliance. 

Requirements

• Minimum of five (5) years of overall previous experience in the financial services sector in Europe, of which at least two (2) in a risk and compliance role for a regulated financial services institution or consulting organisation (payments experience is an advantage);

• Experience of risk and compliance frameworks, policies or principles; 

• Can do attitude and hands on approach to ensuring effective delivery of complex and technical tasks; 

• Ability to coach and mentor more junior staff to ensure their development and delivery of workloads; 

• Excellent organizational & project management skills, proven analytical, planning, problem-solving and decision-making skills; 

• Ability to work well both independently and in a team environment, including senior management, in an intense, fast-paced environment and successfully manage multiple projects within deadlines; 

• Excellent presentation and interpersonal skills; 

• Fluency in English (written and spoken).

Benefits

• Opportunity to step up to Deptuy Regulatory Compliance Officer;
• Competitive salary;
• Annual personal performance bonus;
• Pension;
• 25 Days holiday rising to 30 with service (plus 8 Bank Holidays);
• New Mothers Maternity Scheme - 20 weeks of full pay maternity leave;
• Working closely with a highly motivated team in a dynamic and fast- paced multinational environment.