Senior Recruitment Officer supporting The University of Western Ontario (Western), Canada - Remote in Jordan

Location: Amman, Jordan

We are looking for a talented, dedicated professional to support Western’s activities in the Middle East region via Grok’s Program Office service, based in Amman, Jordan. The successful candidate will primarily focus on executing undergraduate student recruitment activities across the region. Duties will include training and supporting study abroad agencies and high school guidance counsellors, liaising and building relationships with prospective students and their families, helping to follow up with offer holders, and executing conversion strategies across the region and other in-market activities as required.

About Grok Global Services

Founded in 2005, Grok Global Services is a best-in-class provider of international engagement services for higher education institutions. By joining our team, you will be working in a supportive environment full of like-minded professionals, each committed to advancing the internationalization of higher education institutions from around the world.

A pioneer of in-country staffing in the international education sector, Grok remains at the forefront of this model and currently delivers this service across Asia, Africa, the Middle East, and the Americas. The company also boasts industry-leading divisions in digital marketing and strategic consulting.

About Western University, Canada

Western University is ranked among the top 1% of higher education institutions worldwide and is a world-leading public research institution located in London, Ontario, a vibrant city in the heart of southwestern Ontario, Canada. 

Founded in 1878, Western combines a long tradition of academic excellence with a dynamic, future-focused campus community. Home to more than 42,000 students from 134 countries, along with a large faculty and staff complement, Western offers a global learning environment supported by an alumni network of over 382,000 graduates in 160 countries worldwide. Students can choose from more than 400 combinations of undergraduate modules across twelve faculties, attracting top scholars from around the globe. As a member of Canada’s U15 group of research-intensive universities, Western is committed to discovery, innovation and developing future leaders.

Beyond academics, Western provides a rich student experience through athletics, clubs, experiential learning, and meaningful opportunities to engage campus life and the broader London community

 About the role

 The successful candidate’s duties will include: 

• Acting as Western’s face-to-face spokesperson with key audiences in their market including but not limited to prospective students and their families; Canadian embassy and consulate staff; international counsellors, Canadian colleagues responsible for international recruitment; and representatives of student recruitment agencies, governments, and businesses.
• Dissemination of information about Western, including undergraduate-level programs offered to various stakeholders. This may also include graduate programming and English language programming
• Localized regional promotion and brand-building activities;
• Build and nurture relationships with study abroad agencies and counsellors;
• Build and nurture relationships with high school guidance counsellors;
• Follow up with prospective Western students throughout the recruitment cycle for conversion;
• Collaboration with the admissions office for training/meetings;
• Plan and deliver market activities that support the Western brand and reputation;
• Identify and share higher education trends, particularly those impacting student mobility and overseas education, with a particular focus on trends that may impact Canada as a study destination.
• Ability to work collaboratively within a team environment, contributing to shared goals and supporting colleagues as needed.

The position involves frequent, sophisticated interaction with international clients, and significant travel time is required (40%).

The Most Suitable Background

• 5-7+ years of experience in increasingly responsible roles related to education or international education.
• Proven track record of building and nurturing relationships with key stakeholders to support student recruitment.
• Experience representing an overseas institution will be an advantage.
• Bachelor’s degree with good to strong academic performance. A master’s degree is a plus.
• Strong English at a Professional Working Proficiency, including a high standard of business writing skills.
• Study or experience abroad is strongly preferred. Canada-related experience would be an asset.
• Voluntary or other life experience that demonstrates creativity, hard work, persistence, and a drive to succeed.
• Proficiency in CRM systems (i.e. Salesforce, Zoho) for lead management, applicant tracking and reporting.

The Most Important Traits to Succeed

1. Sophisticated people management skills.
2. Strong strategic skills – evaluate issues and make tactical recommendations.
3. Sound judgment / internal moral compass.
4. Able to multitask and manage a balanced agenda.
5. Strong customer sensitivity.
6. Attention to detail.
7. Creative problem-solving skills.
8. Emotional maturity and confidence.
9. Ambitious and results-oriented.
10. Initiative and resourceful.
11. Hardworking and persistent.

To learn more about Grok, please visit us at our website: https://grokglobal.com/ and by following us on LinkedIn: https://www.linkedin.com/company/grokglobal/