Senior Recruiter, Customer First

Okta is looking for a Senior Recruiter to support the full life cycle recruiting efforts across our Americas Customer First teams. In this role, you will act as a dynamic talent partner and Okta brand ambassador, responsible for identifying and securing top-tier talent Customer First organization. You will lead the full-cycle recruitment process, serving as a subject matter expert and operating under best in class processes.  

Role

• Execute the full cycle recruitment process for the Americas Customer First teams, including Customer Success, Customer Acceleration & Support, Professional Services and Renewals
• Develop and execute strategic sourcing plans for roles, delivering a strong candidate experience throughout the recruiting and hiring process
• Serve as a subject matter expert who advises on the recruitment process, anticipates future trends, and navigates ambiguity with a globally-minded and adaptable approach.
• Brand Ambassador: Act as a steward of talent for Okta by participating in internal and external campaigns and events to enhance the employer brand.
• Continuous Learner: Independently learn the business, build a personal talent network, and actively seek diverse perspectives and cultural understanding.

Relationships

• Business Leaders & Stakeholders: Partner closely with leaders across Finance, HR, and other key business units. Establish trust, advise on the talent ecosystem, challenge assumptions with curiosity, and negotiate appropriately.
• Candidates: Engage passive and active candidates with tailored messaging. Create memorable experiences by providing timely, effective communication and appropriately setting expectations.
• Cross-Functional Teams: Collaborate seamlessly across multiple locations, time zones, and matrixed organizational structures.

Results

• Successfully identify and secure top-tier talent across the CS organization 
• Utilize best practices to ensure strong experience for both candidates and hiring teams throughout
• Drive efficiencies that scale by building and aligning operating rhythms that ensure the team hits established KPIs.
• Data-Driven: Locate and analyze data to optimize personal performance, evaluate processes (understanding the "why" and "how"), and implement best practices to improve outcomes 
• Business Growth: Deliver short- and long-term talent solutions that drive overall growth and efficiency for the Customer Success organization, consistently achieving positive feedback from stakeholders and candidates 

Qualifications

• 3+ years proven full life cycle recruiting in a high-growth SaaS organization, with a preference for experience within the security or identity space
• Excellent, proactive communications (written, verbal and presentation styles)
• Strong collaboration, with a proven ability to build and cultivate relationships 

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