Senior R&D Program Manager

As a Senior R&D Program Manager at Gong, you'll play a critical role in driving cross-functional initiatives that enable our business to scale securely and reliably. You'll partner with leaders across Product, Engineering, and Business Operations to plan and execute complex, cross-organizational programs. This is a high-impact, hands-on role that demands operational rigor, a solid business acumen, and exceptional collaboration skills.

You’ll Own:

• End-to-End Program Delivery: Driving large-scale initiatives from initial planning to successful launch, ensuring alignment with strategic business goals.

• Agile Infrastructure: Designing and running large-scale Scrum processes (LeSS/SAFe) to coordinate efforts across multiple application groups and cross-functional dependencies.

• Governance & Transparency: Developing and maintaining program plans, timelines, and status reports to ensure clear accountability across the division.

• Risk Management: Proactively identifying roadblocks and managing project risks to keep delivery on track.

You’ll Solve:

• Organizational Complexity: Coordinating complex dependencies across different teams and ensuring a shared understanding of scope and ownership.

• Methodology Shifts: Leading the division’s strategic transition to Agile/Scrum and overcoming the challenges of cultural and operational change.

• Operational Bottlenecks: Identifying and implementing process improvements to eliminate friction and increase team efficiency.

You’ll Impact:

• Organizational Culture: Fostering a mindset of self-organization, accountability, and continuous improvement through dedicated coaching and mentorship.

• Operational Excellence: Boosting program visibility and cross-departmental collaboration, ensuring a seamless flow from planning to execution.

• Business Velocity: Improving the speed and quality of iterative delivery, directly influencing the company’s ability to meet its core objectives.

How You’ll Succeed Here:

• A minimum of 10 years of industry experience, with at least 5 years in a dedicated program or project management role, ideally within a SaaS or high-growth tech environment.
• A solid understanding of the product development lifecycle and the ability effectively translate business goals into actionable plans.
• Experience working with and implementing a Scaled Agile Framework (e.g., Scrum@Scale, LeSS, or SAFe) across multiple teams.
• Excellent oral and written communication skills. You have a proven ability to influence without authority, build consensus, and lead diverse teams to a common goal.
• A self-motivated and highly organized approach. You thrive in ambiguous environments, take ownership of problems, and drive them to resolution.

Bonus Skills:

• Experience in the B2B SaaS space.
• Strong technical fluency that includes understanding system architecture, APIs, data flows, and engineering trade-offs, and to challenge assumptions when needed.
• Experience working with teams that developed AI agents, Data Scientists or Machine Learning.

What makes working at Gong unique? 

Here at Gong, we trust and empower our employees with ownership to solve complex problems, make the right decisions, and build the best products that create radical impact. We call this “Own. Solve. Impact.” 

If you are curious to discover Gong's wonderful and challenging world, what are you waiting for? Don’t delay - fill in your application details. Who knows, maybe there’s a Gongster in you!

About us 

Here at Gong, we encourage our employees to express their personality and identity (whether gender, ethnic, religious, or sexual), and we ensure fairness and equal opportunities. We follow a hybrid working model that combines working from home, on the go, or at the office. This allows us: flexibility, autonomy, positive work relationships, and effective work habits.

If these considerations are important to you when choosing a work place, we'd love to see you with us.

To review Gong's privacy policy, visit www.gong.io/privacy-policy/ for more details.

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