Salla, a leading technology company, is seeking a highly skilled Senior Quality & Technical Operation Analyst to join our team. As a Senior Quality & Technical Operation Analyst, you will play a crucial role in ensuring the quality and reliability of our products, services, and optimizing technical operations.
Responsibilities:
- Develop, compile, and oversee a range of reports such as SLA reports, Operational Excellence reports, and additional performance-related reports.
- Foster knowledge sharing, develop best practices, and establish documentation standards within the team.
- Drive continuous process improvement by identifying inefficiencies and implementing scalable solutions.
- Support testing, troubleshooting, and improvements of reporting systems.
- Monitor data quality, validate results, and support initiatives for data integrity and normalization.
- Perform exploratory data analysis (EDA) to identify patterns, trends, and opportunities in complex datasets.
- Use BI tools to build and maintain dashboards, reports, and visualizations that support business needs and decision-making.
- Interpret data and provide actionable insights to stakeholders through reports, dashboards, and presentations.
Requirements
- Bachelor’s degree in Business, Data Analytics, Information Technology, or a related field.
- 5+ years of Proven experience in creating and managing reports, preferably within an E-commerce environment.
- Strong analytical skills with the ability to interpret complex data and provide actionable insights.
- Proficiency in BI/visualization tools such as (Looker, Power BI, Metabase, )or similar.
- Basic technical knowledge of E-commerce platforms and their data structures.
- Eagerness to learn and willingness to dive deep into data validation
- Experience with SQL, Python, or other scripting languages for advanced data manipulation and automation (preferred).
- Change management expertise to implement new processes, tools, and automation initiatives across teams.
