📌 Senior QA Manual – ServiceNow (Training-Oriented Role) (Contractor, Remote, LATAM)

This role is ideal for a strong QA professional with solid experience in manual testing within complex systems, who is willing to learn and grow into the ServiceNow platform.
The selected candidate will play a key role in ensuring quality across end-to-end business workflows while progressively building ServiceNow-specific expertise.

🗓 Start date: ASAP
📆 Contract type: Contractor, Full-Time, Remote
🌐 Work hours: Monday to Friday, 8 am to 5 pm PST

🛠️ What You’ll Be Doing

• Design, execute, and maintain manual test cases for enterprise applications.
• Perform functional, regression, smoke, and UAT testing across complex workflows.
• Validate end-to-end business processes, including integrations and data flows.
• Actively manage the defect lifecycle, from identification to resolution and retesting.
• Collaborate closely with developers, architects, product owners, and stakeholders.
• Document test scenarios, results, and quality metrics clearly and consistently.
• Gradually ramp up on ServiceNow concepts, modules, and platform behavior, with support from the team.

✅ What You Need to Succeed

Must-haves

• 5+ years of experience as a QA Manual in enterprise or complex systems.
• Strong background in:
  • Test case design and execution
  • Regression and UAT testing
  • Defect tracking and reporting
  • Experience working in Agile/Scrum environments.
• Ability to understand and validate business workflows, not just isolated features.
• Solid English skills (written and spoken).

Nice-to-haves

• Experience testing CRM, ERP, or SaaS enterprise platforms.
• Basic understanding of:
  • ITSM concepts
  • Workflow-based systems
  • API testing tools (e.g., Postman)
• Previous exposure to ServiceNow (not mandatory).

🧭 Our Recruitment Process

Here’s what to expect from our candidate-friendly interview process:

1. Initial Interview – 60 minutes with our Talent Acquisition Specialist
2. Culture Fit – 30 minutes with our Team Engagement Manager
3. Technical Assessment – Online Challenge/Multiple Choice Questionnaire
4. Final Stage – 60 minutes with the Hiring Manager

🌟 Why Join Launchpad?

We believe that great work starts with great people. At Launchpad, we offer:

• 💻 Fully remote work with hardware provided
• 🌎 Global team experience with clients in North America
• 💸 Competitive USD compensation
• 📚 Training and learning stipends
• 🌴 Paid Time Off (vacation, personal, study)
• 🧘‍♂️ A culture that values autonomy, purpose, and human connection

✨ Ready to make your mark? Apply now and be part of something exciting.