Senior QA Manager
Location: Ho Chi Minh City, Vietnam
Workplace Type: Onsite
We are hiring on behalf of Qode's client.
About the Role
We are seeking a highly experienced and motivated Senior QA Manager to lead and transform our client's quality assurance practices. In this role, you will be responsible for managing and developing a team of QA professionals, partnering with Customer Support, Product, and Development teams to ensure the delivery of high-quality software products. You will play a critical role in improving defect prevention, reducing customer-reported issues, and accelerating testing cycles without compromising coverage or confidence. This position requires a strong understanding of QA methodologies, test automation, CI/CD, and the ability to strategically assess and guide the use of generative AI in QA workflows. If you are passionate about quality, have a proven track record of building and scaling QA teams, and are looking for a challenging and rewarding opportunity, we encourage you to apply.
Key Responsibilities
- Lead a transformation of the current quality assurance practices.
- Manage and develop a team of 5+ members, setting clear expectations around ownership of product quality.
- Actively partner with Customer Support to analyze support tickets, identify recurring issues, high-impact defects, and quality gaps.
- Work closely with Product and Development teams to review requirements through a customer-impact lens.
- Improve defect prevention, not just detection.
- Plan and deliver a noticeable reduction in repeat customer-reported issues.
- Ensure testing cycles become faster without sacrificing coverage or confidence.
- Share learnings and patterns discovered from customer data with other QA teams.
Required Skills & Qualifications
-
7+ years of experience in software quality assurance, including 3+ years in a QA management role.
- Proven track record of building and scaling QA teams, including hiring, mentoring, and performance management.
- Strong understanding of test automation and exploratory testing.
- Strong understanding of CI/CD and modern SDLC.
- Strong understanding of defect management and release processes.
- Ability to strategically assess and guide the use of generative AI in QA workflows, even without direct implementation responsibilities.
- Proven ability to improve customer-perceived quality.
- Experience implementing QA metrics and driving improvements in efficiency, automation, and product quality.
- Excellent communication skills, both technical and non-technical. English proficiency at upper-intermediate level or higher.
- Experience managing QA for SaaS or enterprise software with complex integrations (ideally involving Microsoft 365) - Desired.
- Participation in initiatives involving AI agents or co-pilot-style tools to enhance QA workflows - Desired.
- Experience working closely with Support or Customer Success teams - Desired.
- Familiarity with backup, storage, or data protection solutions - Desired.
- Experience working with cloud storage platforms (e.g., AWS S3, Wasabi, Azure) and virtualization technologies (e.g., VMware, Hyper-V, Proxmox) - Desired.
Additional Information
Why you’ll love working at our client's company: The team in Vietnam has been changing very fast in the recent years. They have grown from a group of 6 engineers to the current team size of 100, andt they are expecting to grow even more in the following years. They are trying to improve every day to become a competitive choice for talented people by offering:
- Flexible working hours
- 13-month bonus & performance bonus
- 100% salary on probationary period
- Private health care package
- Premium health care check
- Gift (cash/voucher) for every special occasion: New Year's Eve, Tet holidays, International Women's Day, International Children's Day, Mid-Autumn Festival, and Birthday
- 15-18 annual leaves/year, 5 sick leaves, and additional leaves (up to 3 days)
- Team building
- Free and unlimited snacks, tea, coffee, and by-choice request.
Working location: District 1, Ho Chi Minh City
