PayJoy
PayJoy

Senior Public Relations Manager

TLDR

Lead the global PR and communications strategy, enhancing PayJoy's reputation through innovative storytelling and media partnerships while managing crisis and reputation issues.

About PayJoy   PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success.  Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system.  Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life.  PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.   This role Key responsibilities
  • Develop and execute global PR strategy: Craft a cohesive media and communications strategy that amplifies PayJoy’s mission and business momentum across key markets.

  • Media relations: Build and maintain strong relationships with top-tier business, technology, fintech, and social-impact journalists globally and regionally.

  • Storytelling and thought leadership: Partner with the executive team to develop compelling storylines, op-eds, and speaking opportunities that highlight PayJoy’s innovation and impact.

  • Crisis and reputation management: Anticipate potential issues, manage responses, and ensure timely, aligned communication during critical moments.

  • Press materials and content creation: Write press releases, Q&As, briefing docs, and backgrounders that clearly articulate PayJoy’s narrative and results.

  • Event and speaking support: Support media visibility and executive participation in major fintech, technology, and social-impact forums.

  • Agency management: Manage and collaborate with PR agencies across regions to ensure consistent quality and strategic alignment.

  • Measurement: Track, analyze, and report on PR performance metrics to continuously optimize communication effectiveness.

Qualifications
  • Bachelor's degree or studying in a field related to Social Marketing.

  • 7+ years of experience in public relations, communications, or corporate affairs (preferably in fintech, financial services, or technology).

  • Proven track record of building positive media coverage in global and regional markets.

  • Exceptional writing, storytelling, and message-development skills in English (Spanish or Portuguese a plus).

  • Strategic thinker with a bias for execution and comfort in fast-paced, high-growth environments.

  • Experience working cross-functionally with senior leaders and external partners.

  • Strong understanding of the intersection of technology, financial inclusion, and emerging markets.

Benefits
  • 100% Company-funded health insurance for employee and immediate family
  • Company-funded employee life and disability insurance
  • $2,000 annual Co-working Travel perk
  • $2,000 annual Professional Development perk
  • $340 Monthly Commuter benefit
  • 401k contribution of 3% of salary (up to IRS limits)
  • Headphone benefit, home office equipment allowance and wellness perks
  • Catered lunches
  • 20 paid vacation days, unlimited sick leave
  • PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
     
     
    Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening

    Benefits

    Free Meals & Snacks

    Catered lunches

    Health Insurance

    100% Company-funded health insurance for employee and immediate family

    Headphone & home office allowance

    Headphone benefit, home office equipment allowance and wellness perks

    Paid Time Off

    20 paid vacation days, unlimited sick leave

    PayJoy is a credit provider focused on empowering under-served customers in emerging markets to achieve financial stability. Our patented secured credit technology opens the door for these individuals to access credit systems through innovative point-of-sale financing and credit cards. By leveraging machine learning and data science, we help our customers thrive as micro-entrepreneurs and navigate economic challenges effectively.

    Founded
    Founded 2015
    Employees
    51-200 employees
    Industry
    Internet Software & Services
    Total raised
    $86M raised
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