Senior Project Manager

Senior Project Manager Location: Austin, TX (Hybrid)

We are looking for a Senior Project Manager to serve as a senior delivery leader within our Professional Services organization. This role is accountable for the end-to-end delivery of large-scale, complex customer implementations for Togetherwork's Associations business unit, with a focus on our Fontiva product (Salesforce-based AMS). The Senior Project Manager owns delivery outcomes across the full project lifecycle—driving scope control, financial discipline, risk management, and stakeholder alignment to ensure customers achieve successful implementations on time and within budget.

What you'll do:

• Lead end-to-end delivery of large, complex, and high-risk customer implementations, including multi-workstream programs with budgets and timelines of significant scale
• Develop and manage detailed project plans, budgets, schedules, and resourcing models across cross-functional teams including consulting, technical, data, and product functions
• Drive scope control, change management, and financial discipline throughout the project lifecycle
• Serve as the primary point of accountability for senior customer stakeholders, providing clear, executive-ready status reporting and building trusted advisor relationships
• Proactively identify, assess, and mitigate delivery, resourcing, and customer risks before they escalate
• Lead structured recovery planning for at-risk projects with clear diagnosis, action plans, and measurable outcomes
• Escalate appropriately with recommendations and options — not just problems
• Own the senior stakeholder relationship throughout the engagement — not just status reporting, but consultative guidance and proactive communication
• Manage competing priorities across customer and internal stakeholders with confidence and executive presence
• Represent delivery interests with clarity and accountability, including in difficult conversations
• Ensure delivery aligns with PMO standards, methodologies, and governance frameworks
• Contribute feedback, templates, and reusable delivery assets that improve consistency and outcomes across the team
• Mentor Project Managers on delivery discipline, risk handling, and stakeholder management
• Leverage approved AI tools and automation to improve delivery efficiency, project health monitoring, and reporting
• Use data, dashboards, and AI-supported insights to identify risks early and drive proactive decision-making
• Contribute to a culture of continuous improvement by identifying opportunities to streamline delivery workflows

What you'll bring:

• Demonstrated experience delivering large-scale SaaS, ERP, or CRM implementations in a client-facing Professional Services environment
• Background in Agile and Scrum delivery methodologies; experience running client-facing implementations, not internal IT or DevOps engagements
• Hands-on ownership of project budgets, scope, and timelines — with a track record of driving outcomes, not just managing tasks
• Experience managing a small number of high-complexity, high-hour engagements simultaneously (not high-volume, low-complexity portfolios)
• Executive presence and confidence: ability to hold ground with senior stakeholders, deliver difficult messages, and maintain trust under pressure
• Strong financial acumen with attention to margin protection and delivery economics
• Salesforce or AMS platform familiarity preferred; association management software experience a plus
• Collaborative, accountable, and outcomes-oriented — someone who gets the project to the finish line when push comes to shove
• Excellent written and oral communication skills; proficient with Microsoft Office and project management tooling

Why This Role:

• Own some of the most complex, high-impact customer engagements in the Associations business — not ticket work, but transformational implementations
• Work at the intersection of technology, operations, and customer strategy in a fast-paced, growing SaaS environment
• Operate in an AI-forward organization with access to modern tools that amplify delivery quality and efficiency
• Contribute directly to outcomes that matter — customer satisfaction, margin performance, and expansion readiness — and be recognized for it

Benefits:

• The Company offers a comprehensive employee benefits program, including:
• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more. Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual's judgment, problem-solving approach, and communication.

Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.