We are seeking an experienced Project Manager with a background in hospitality and casino operations to lead enterprise solution implementations for global hospitality chains. This customer-facing role is responsible for successfully deploying Property Management Systems (PMS), Payments, Point of Sale (POS), and other enterprise hospitality solutions. The ideal candidate will have a strong project management background, excellent stakeholder engagement skills, and the ability to drive large-scale technology rollouts in a fast-paced environment. Fluency in English and Cantonese is required to effectively communicate with international and regional stakeholders.
Key Responsibilities
- Lead end-to-end project delivery for hospitality technology solutions, ensuring on-time and on-budget execution.
- Act as the primary point of contact for customers, managing relationships with key stakeholders, including hotel and casino executives, IT teams, and operations leaders.
- Develop and maintain comprehensive project plans, including timelines, milestones, and resource allocation.
- Utilize Clarizen for project planning, tracking, reporting, and stakeholder communication.
- Coordinate cross-functional teams, including internal technical teams, third-party vendors, and customer resources.
- Identify project risks and proactively develop mitigation strategies to address potential roadblocks.
- Ensure adherence to project governance standards as defined by the PMO, including documentation, reporting, and compliance requirements.
- Conduct regular project status meetings, providing clear updates on progress, risks, and key deliverables.
- Oversee system testing, deployment, and post-go-live support to ensure seamless adoption by end users.
- Drive process improvement initiatives within project management practices to enhance efficiency and customer satisfaction.
Required Qualifications
- 5+ years of project management experience in hospitality technology, preferably within casino, hotel, or resort environments.
- Proven track record of leading enterprise solution implementations such as PMS, POS, Payments, or other hospitality technology platforms.
- Strong understanding of hotel and casino operations, including front office, reservations, finance, and F&B technology.
- Experience managing global or multi-property rollouts in large hospitality organizations.
- Proficiency in Clarizen as a project management and collaboration tool.
- PMP, PRINCE2, or equivalent project management certification preferred.
- Exceptional communication and stakeholder management skills, with experience working directly with senior leadership.
- Fluency in English and Cantonese is required. Mandarin proficiency is a plus.
- Ability to manage multiple projects simultaneously.
- Willingness to travel as required (up to 30% travel expected).
Preferred Qualifications
- Experience with leading hospitality technology solutions such as PMS, POS, Payments, Reputation, Data & Analytics.
- Knowledge of regulatory and compliance requirements in gaming and hospitality technology.
- Strong analytical and problem-solving skills with a focus on process optimization.
Critical Competencies:
- Technical Competence: Uses technical / job knowledge and experience, incorporating functional skills and broad-based business knowledge, to meet and exceed job requirements / customer expectations.
- Relationship building: Builds effective relationships through positive communication that motivates and influences others. Is an honest, trustworthy, a valued team member, and actively involved in achieving team objectives.
- Experience working with diverse, multi-cultural, multi-national teams to deliver successful projects.
- Personal Effectiveness: Produces outstanding results both professionally and personally by being proactive and committed. Continually focuses on achieving positive results contributing to company’s business success.
- Communication: Deliver exceptional written and verbal communication incorporating training materials, presentations, and guidelines.
Additional information
· Fast learner to pick up the company’s various IT solution; and able to handle system installation.
· Ability to communicate effectively and build rapport with team members and clients.
· Adhere to company standards, policy and procedure.
· Willing to work with a wide variety of cultures.
· Willing to be contactable on an on-call basis after-hours by mobile phone.
· Willing to travel locally and overseas when required
