Senior Project Manager, Network Operations

Hi, we're Oscar. We're hiring a Senior Project Manager to join our Network Operations team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role:

The Senior Project Manager is a key leadership role responsible for driving end-to-end operational excellence by managing, maintaining, and overseeing significant projects and strategic initiatives across the company. This individual leverages subject matter expertise and a cross-functional lens to lead and coordinate multiple large work groups, ensuring efficient, repeatable processes that reduce operational, financial, compliance, and regulatory risks, resulting in a sound program. A core responsibility is leading efforts in program standardization, operationalization, and issue resolution, including root cause analysis, while developing, presenting, and maintaining executive reporting materials to keep senior leadership informed. Furthermore, the Senior Project Manager identifies risks, drives improvement opportunities for new programs, maintains compliance with all applicable laws and regulations, and organizes critical program documentation like meeting notes and decisions.

You will report into the Director, Process Improvement.

Work Location: This position is based in our New York City office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. #LI-Hybrid

Pay Transparency: The base pay for this role is: $131,200 - $172,200 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.

Responsibilities:

• Using a cross-functional lens and subject matter expertise, drive end-to-end operational excellence, measuring, monitoring, and executing to reduce operational, financial, compliance and regulatory risks and to ensure efficient, repeatable processes leading to a sound program.
• Manage large, multiple cross-functional work groups that support and optimize end-to-end program process while improving visibility into internal processes
• Lead, oversee, and coordinate the various projects, products and strategic initiatives
• Leverage subject matter expertise to drive targeted program standardization, operationalization, and issue resolution and/or root cause analysis efforts while collaborating with key internal stakeholders to optimize efficiency, including training resources and other key process decisions
• Develop, present, and maintain executive reporting materials to educate, inform, and update senior leadership teams on programs, projects, and strategic contracting initiatives
• Develop subject matter expertise in methodologies, major terms, and associated operations required for program execution
• Identify risks and improvement opportunities to develop and implement new programs
• Organize and catalog meeting notes, action items, decisions made, and follow-ups in leadership meetings, or as needed
• Other contracting and operational implementation as assigned
• Compliance with all applicable laws and regulations
• Other duties as assigned

Requirements:

• Bachelor's Degree or 4+ years of commensurate experience
• 6+ years of program and project management in the healthcare space
• 6+ years experience in change management and process improvement and implementation
• 6+ years of experience solving health plan operational problems

Bonus points:

• Experience working within a rapidly scaling organization
• Masters in Business Administration or healthcare related field(s)
• Experience with google suite (Sheets, Docs, etc.)