Position Summary
The Senior Change & Project Manager LATAM will be key to OKTO’s growth in Latin America, leading the end-to-end delivery of the region’s most critical strategic programs. The role brings structure, alignment, and speed across teams, working closely with the Group CEO, COO, and ELT, and coordinating with Product, Engineering, Commercial, Operations, Legal/Compliance, and Finance to ensure fast, controlled, high-quality execution.
Key Responsibilities
Program Leadership & Delivery:
- Own the full lifecycle of LATAM’s priority programs agreed by the ELT, from definition to delivery, ensuring pace, structure, and accountability for drift. Drive decision-making, remove blockers, and maintain alignment across functions and time zones.
Business Case & Strategic Execution:
- Build and refine business cases, assess impact, model scenarios, and quantify trade-offs to support prioritization and investment decisions for LATAM growth initiatives.
Change Management & Adoption:
- Design and implement the behavioural, process, and organizational changes required for OKTO’s AI-native and merchant-obsessed operating model. Create adoption frameworks including communication, training, rituals, and reinforcement mechanisms to ensure lasting change.
Cross-Functional & External Alignment:
- Work shoulder-to-shoulder with Product, Engineering, Commercial, Operations, Legal/Compliance, and Finance to deliver unified outcomes. Represent OKTO confidently with merchants, partners, and sometimes regulators, translating complex technical and operational topics into clear, business-centric language.
Ownership Clarification & Workstream Accountability:
- Proactively identify gaps or ambiguities in ownership, ensure every workstream has a clearly accountable lead, and follow up rigorously to maintain traction and alignment.
Governance & Transparency:
- Establish a structured “heartbeat” of reviews, reporting, and escalation paths that protect quality and maintain momentum. Provide the CEO and ELT with radical clarity on status, risks, mitigations, dependencies, and decisions required.
Risk, Integrity & Auditor Mindset:
- Identify, assess, and mitigate risks early, digging beneath the surface to verify facts and ensure integrity of information, plans, and reporting, never accepting assumptions at face value.
Requirements
Experience
- 10+ years leading cross-functional programs, transformations, or strategic initiatives in fintech, payments, PSP, iGaming, or other complex, regulated, mission-critical environments.
- Proven track record scaling or modernizing operations in emerging markets or multi-country LATAM contexts.
- Strong experience navigating LATAM country-specific operational and regulatory landscapes.
- Demonstrated ability to influence senior leaders and drive alignment in high-stakes environments.
Change & Operating Model
- Deep expertise landing organizational and behavioural change in scale-up settings.
- Comfortable building processes from scratch and establishing new operating rhythms.
- Experience with structured change approaches such as ADKAR, Prosci, MSP, Lean, or equivalents.
Methodologies & Tooling
- Strong hands-on experience with Agile and Hybrid delivery models, including modern program tooling and governance practices.
- Ability to adapt delivery style to context while keeping speed and quality high.
Education & Certifications
- Bachelor’s degree in Business, Finance, Engineering, Technology, or related fields.
- MBA or Post-Graduate studies are a strong plus, particularly in Project, Program and Portfolio Management (PMO/PPM), Change Management and Organizational Transformation. Additional advantage for candidates with specialization in Agile and Hybrid Delivery models (Scrum, Kanban, SAFe, Lean) and/or Fintech, Payments and Financial Markets.
- Certifications strongly preferred: PMP, PRINCE2, MSP, PMI-ACP, Prosci Change Practitioner, or equivalents.
Languages:
- Fluent English (mandatory);
- Fluent Spanish (mandatory);
- Fluent/ Native Portuguese (mandatory).
Important Information:
- Required availability for both national (Brazil) and international travel, including Argentina, Mexico, and other destinations as needed.
- Hybrid work model, based in São Paulo/SP - Brazil
Benefits
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Competitive compensation – aligned with your experience and the market.
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Meal allowance – provided through a prepaid card, with the flexibility to use part of the balance beyond food expenses.
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Health and dental plan – no monthly cost for you and your dependents, with comprehensive coverage to take care of your health and well-being.
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TotalPass – access to gyms and partner studios, encouraging a healthy and balanced lifestyle.
Please submit your CV in english
