Senior Project Manager (Customer Success) - Remote

We’re in growth mode and looking for an experienced Senior Project Manager for Customer Success to deliver our payment solutions to customers. This high-impact role will work directly with customer executives and their teams, and have significant interaction with software partners, Sales, Product, and Engineering teams. This position reports to the Senior Manager of Project Management.

As a Senior Project Manager, you’ll be responsible for managing our customer implementations from start to finish. To do this, you’ll work closely with Sales execs, Sales Engineers, Launch Account Managers, Implementation specialists, Product Managers, and Developers to ensure our customer implementations are smooth and on-time for both the internal teams, and our customers. 

This position requires someone who is a great communicator and comfortable with managing internal and external customers through the project process.

Responsibilities

• Developing and executing large complex projects from start to finish
• Tenacity and empathy in dealing with people and projects
• Communicating in a way that is clear and motivates teams to perform their best
• Effectively translate requirements, timelines, risks and escalations between Engineers, Sales teams, and Customers
• Be the hub of communication
• Managing the team in meeting implementation goals on time
• Leading external and internal stakeholder meetings
• Identifying external or internal risks, and driving mitigation plans to project completion
• Coordinating and driving issue escalation and resolution
• Adjusting the plan due to changes in scope and/or schedule
• Being an expert at anticipation

• 7+ years of Project Management or Customer Implementation experience
• Excellent analytical and problem-solving skills
• Very strong verbal and written organizational, presentation and communication skills
• Unfazed by juggling multiple projects, scope changes and tight deadlines
• Familiarity with the following: 
  • JIRA, Asana, Wrike or other project management tools
  • Confluence Wiki
  • Agile and Waterfall project methodologies
  • Scrum
  • Excel or Google Sheets
• Independent and self-motivated
• Beneficial if you have previous experience working remotely

Location: Flexible/Remote (within the US)

Great compensation package plus extensive benefits, including:

• 100% Remote (must be in US)
• Base salary per year (paid semi-monthly)
• Fast- paced and professional work culture
• Stock options with standard startup vesting - 1 year cliff; 4 years total
• $50 monthly communication expense stipend to go towards your phone/internet bill
• $250 stipend to enhance your WFH setup
• Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200)
• Premium medical benefits including vision and dental (100% coverage for employees)
• Company-sponsored life and disability insurance
• Paid parental bonding leave
• Paid sick leave, jury duty, bereavement
• 401k plan
• Flexible Time Off (our team members typically take off ~3-4 weeks per year)
• Volunteer Time Off
• 13 scheduled holidays
•  2x / year in-person team meet-ups (2-3 days, company paid)

Salary Range: $135,000 - $150,000

PayNearMe strives to create a workplace where all employees thrive. Our core values represent who we are today and we take pride in the way we work with each other as well as with our stakeholders.

We’re in this together to do the right thing. We deliver real results we are proud of while remaining respectful, transparent, and flexible.

PayNearMe is an equal opportunity employer. We are diligently and thoughtfully working towards cultivating a diverse workforce which in turn, enhances our products and services for the communities we serve. Applicants who represent all backgrounds are strongly encouraged to apply.

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