Senior Program Manager

About Pluribus Digital

Join us and do work that matters: use your skills to improve how your government serves the public! Pluribus Digital partners with our government customers to design, develop, and deliver useful and impactful digital products. We are a hands-on digital services consultancy – part technologists, part change agents, and all heart.  We employ modern best practices in all that we do as we work to solve problems in public health, financial industry regulation, granting citizenship and asylum, and identity and access management.

About the Role

We are seeking a highly skilled Senior Program Manager to oversee delivery, growth, and strategic account management within a dynamic federal environment at USCIS. This role blends program execution excellence with customer relationship management, account strategy, and business growth responsibilities. The successful candidate will lead multiple inter-connected programs, cultivate trusted customer relationships, drive account strategy, and support business development efforts while delivering high-impact digital solutions aligned with federal modernization priorities.

You will play a pivotal role in ensuring efficient project execution, strong financial and contract performance, stakeholder engagement, and long-term account growth. This position requires a leader who can operate across delivery, strategy, and growth who will bring structure, vision, and execution discipline to complex federal programs.

We are committed to continuous employee growth and upskilling, equipping our team with versatile, high-impact skills that drive success across multiple engagements throughout their careers with us.

This role requires strong executive presence, the ability to manage and influence senior customer leaders, and the communication skills to lead organizations through complex organizational and technical change. Candidates should also be able to travel onsite (Camp Springs, MD) at least twice monthly. 

What you will do:

• Oversee delivery management for multiple active programs within the account portfolio.
• Monitor team performance, support project start-up activities, and guide staffing and onboarding processes.
• Manage prime and/or subcontractor relationships to ensure delivery excellence.
• Ensure contract requirements, deliverables, and compliance obligations are met.
• Monitor and manage account financial performance against corporate metrics.
• Develop, manage, and adjust program and account budgets as needed.
• Lead execution of complex, inter-connected projects aligned with the U.S. Digital Service Playbook and modern digital service standards.
• Coordinate cross-functional teams including technical leads, scrum masters, delivery teams, and stakeholders.
• Manage timelines, dependencies, risks, and resources across multiple workstreams.
• Identify and resolve high-impact challenges affecting scope, delivery, and program success.
• Build and mature trusted, high-integrity customer relationships across the portfolio.
• Proactively engage customers to understand evolving needs and position the organization as a strategic partner.
• Partner with leadership to define and execute account strategy based on market dynamics, customer needs, technology landscape, competitive analysis, budget realities, and opportunity forecasting.
• Support business development through customer engagement, capture management, and proposal solutioning.

What you will bring:

• Must be able to obtain and maintain a Public Trust Clearance
• Demonstrated experience in the management, design, implementation, and maintenance of modern customer-facing digital services.
• 10+ years of experience in leadership roles supporting account oversight, program delivery, and portfolio growth
• Familiarity with the Department of Homeland Security (DHS), specifically USCIS (highly preferred)
• 5+ years of experience in business development and capture management, with demonstrated consultative selling skills and a track record of portfolio growth
• Experience leading large-scale federal programs and inter-connected project portfolios
• Strong understanding of federal contracting environments, compliance, and delivery governance
• Formal training or certification in Agile software development methodologies
• Strong experience with system transformation, modernization, and consolidation initiatives
• Exceptional written and verbal communication skills, including experience presenting to senior government officials and executives
• Ability to speak knowledgeably about company capabilities and represent services and solutions effectively
• Ablility to travel onsite (Camp Springs, MD) at least twice monthly

Why Pluribus May Be a Fit for You

We are purpose driven. We support missions and products that serve the public good, and where our focused capabilities positively impact those mission outcomes. We bring a consultative approach to partner with our government customers and help them succeed as change makers.

Pluribus is a calm company. We are knowledge workers. People do their best work when they are not rushed by artificial urgency or drained by a culture of face time and workaholism. By having confidence in our people, we can get more done at better quality. When real crunch time comes, we are not already stretched to the limit.

As a woman owned and led company, diversity, equity, and inclusion is woven into all aspects of the organization. We are stronger because of the variety of skills and personal backgrounds of our team. We hold ourselves accountable with annual reporting on diversity statistics.

Compensation: Pluribus Digital offers a competitive salary that is determined at the time of offer.  The range for this role ranges from $185,000 to $215,000 depending on experience. Salary is augmented with the opportunity to earn annual bonus and a robust benefits package. Details on benefits can be found here: https://pluribusdigital.com/content/join/benefits.