Senior Program Manager II - Fraud

About Us:

Wrapbook is a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure. We provide a unified payroll platform that seamlessly connects your entire team—production, accounting, cast, and crew—all in one place. Wrapbook empowers production teams to manage projects, pay cast and crew, track expenses, and generate data-driven insights, while enabling workers to manage timecards, track pay, and onboard to new projects from any device. Wrapbook brings clarity and dependability to production payroll, while increasing the productivity of your whole team.

Trusted by companies of all sizes, Wrapbook powers payroll for some of the industry’s top production companies, including SMUGGLER, Tuff, and GhostRobot. Our growing team of 250+ people across the USA and Canada, including entertainment and technology experts from SAG-AFTRA, DGA, IATSE, Teamsters, Amazon, Microsoft, Facebook, and more. Wrapbook is backed by top-tier investors, including Jeffrey Katzenberg’s WndrCo, Andreessen Horowitz, and A* Capital. We have raised $130M and are in a strong financial position.

The Opportunity – Senior Program Manager II - Fraud (Remote - USA / CANADA)

Do you get excited about building programs and products from idea to delivery? Are you a self-starter who is energized by solving problems for the customer? Do you have an entrepreneurial calling with an unrelenting tenacity to get things done? Is who you work with as important to you as what you work on? Then this is the role for you.

We are looking for a Senior Program Manager II, Fraud to lead our Fraud space at Wrapbook - in this role, you will ideate, design, build, and operationalize programs that enable us to build fraud fighting solutions to better protect our business and customers from financial risk and fraud. This leader will work cross-functionally with internal product and ops teams to orchestrate and drive how we infuse smart fraud prevention and response throughout the customer journey. If you’re someone who gets excited about taking on the mindset of a bad actor to design the best programs and solutions to catch them, this is the role for you.

This person must have hands-on experience developing program strategy and programs from the ground up. Must have proven success in breaking down and solving complex problems while operating independently in high ambiguity.

What you'll do:

• Define and lead Wrapbook’s strategy to tackle fraud holistically at Wrapbook and build Wrapbook’s reputation as a fraud prevention partner in the industry.

• Take a data-based approach to prioritize and drive Wrapbook’s fraud program roadmap; partner with product, engineering, and design as well as client-facing operations teams to implement a cohesive fraud prevention and response experience.

• Define, measure, and be accountable for the success of fraud solutions and supporting programs.

• Ideate and define on how we identify and reduce opportunities for fraud within the Wrapbook system and operations throughout the entire customer lifecycle.

• Apply your expertise with a hands-on approach to the customer lifecycle — influencing, advising, and building alongside product and ops teams on requirements from discovery/design and research to tech design/implementation planning through testing/beta, go-to-market and post-launch performance analysis.

• Develop and implement internal fraud risk management controls through tech including designing and implementing policies end-to-end from discovery to compliance.

• Refine our due diligence processes and capabilities to strike the right balance between business needs and appropriate friction both in new customer acquisition and customer status/health.

• Collaborate with internal teams to incorporate fraud risk management into strategy and new feature planning.

What you'll have:

• 5+ years of program development, implementation, and management experience ideally in a start up or fintech space.

• Strong critical thinker, creative problem solver, fast learner, and customer advocate

• Have the highest integrity when working with sensitive data

• Excellent written and verbal communication skills, we are a document-forward culture

• Experience leveraging analytics tools to access data insights and draw conclusions on qualitative and quantitative datasets

• Experience working backwards from various layers of customer needs to lead the definition and delivery of programs that operationalize fraud prevention.

• Experience independently defining, prioritizing, and managing a program roadmap in a dynamic and ambiguous environment; experience working with client-facing operations and product teams to deliver on your roadmap

• Experience identifying and delivering opportunities to build tech to scale manual efforts

• Able to research and identify risk patterns and develop plans and recommendations on how to proactively address risk via tech

• Experience in financial services, payroll or other technically complex industry

• Comfortable with ambiguity; have led high-judgment decisions/trade-offs that have significant impact on large organizations

We think you'll be an amazing fit if:

• You have any advanced financial industry certifications, CPA, CFA, CFE Certified Fraud Examiner, etc. and experience in risk management in financial services/fintech.

• You have experience/strong interest in working in a start-up environment and/or in a technology consulting firm on fraud/risk projects

• You love wearing a lot of hats, rolling up your sleeves to be hands-on with solving fraud problems.

• Have a technical background/data analytics background

Why Join Us

At Wrapbook, creativity meets technology — and not just in the product.

In addition to a competitive salary and all the benefits you can expect from a fast-growing technology company, you’ll get access to a team of creative problem solvers and the chance to see your contributions make large impacts. Benefits include:

• Unlimited Paid Time Off

• Work from anywhere in Canada and USA

• Health and Dental benefits

• Up to $1,500 USD/ $2,025 CAD towards IT set up for your home

• Up to 2% matching RRSP / 401K

• Learning and Development opportunities

• Up to $50 USD/ $67.50 CAD towards Internet/Cell phone service

Our Pledge to Fostering an Inclusive and Safe Workplace:

Wrapbook pledges to be a harassment- and discrimination-free space for everyone, regardless of age, disability, ethnicity, gender identity or expression, nationality, neurotype, personal appearance, political affiliation, professional background, race, religion, or sexual identity or orientation.

Apply Now

Have we got your attention? Submit your application today and a member of our Talent team will be in touch with you shortly!

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