Senior Professional Services Engineer - UK

🧠 About Cortex
Cortex helps engineering teams ship better software faster. We're an AI-powered Internal Developer Portal that enforces reliability standards across every team automatically, so organizations can move fast without breaking things. Our customers reduce incidents by 30%, cut MTTR by an average of 50%, and ensure that AI code doesn't compromise service quality. Companies like Canva, Grammarly, and Skyscanner rely on Cortex to drive measurable impact on their most critical engineering outcomes.

📍Location
We’re fully remote and typically welcome candidates from anywhere. However, for this specific position, we are ideally looking for candidates located in the UK due to the book of business of customers being located mainly throughout Europe.

🤝 The Team
Our team is ~80 people building something developers actually want to use. We recently raised a $60M Series C led by Scale Ventures (alongside Sequoia and IVP). We're focused on making engineering teams more effective. You can read more about our latest funding round here.

💼 The Role
As a Senior Professional Services Engineer, you will act as a hands-on technical consultant, owning customer engagements end to end, from kickoff through delivery and handover. Your focus is helping customers successfully design, implement, and scale their Cortex setup through a consultative, hands-on-driven approach.

You’ll work closely with customers to understand their engineering ecosystem, data models, and how their organization structures its Engineering Operations System. This role is ideal for someone who enjoys being close to customers, solving real technical problems, and translating complex systems into practical solutions.

You’ll collaborate with a wide range of stakeholders, from engineers and platform teams to Product Managers, Engineering Leadership, and CTOs.

🛠️ What You’ll Do
Customer Engagement & Delivery

• Deliver Cortex Onboarding & Implementation packages (multiple predefined tiers), including a series of pre-defined enablement workshops, as well as custom engagements
• Own Professional Services engagements from kickoff through delivery and handover - Serve as the main technical point of contact during implementation to troubleshoot issues, investigate bugs, and raise product feedback through Zendesk and direct customer interactions.
• Lead technical discovery sessions to understand customer tooling, workflows, and engineering operating models
• Act as a trusted, consultative advisor, helping customers make informed design and implementation decisions

Technical Implementation

• Design, configure, and troubleshoot Cortex features and integrations across the engineering toolchain (e.g. reporting, workflows, CI/CD, SCM, cloud providers, observability, incident management, security tools, catalogs, custom APIs)
• Advise on and implement data modeling strategies within Cortex (entities, relationships, ownership, domains)
• Create and communicate architecture diagrams for Cortex setups and ingestion pipelines
• Guide customers on data ingestion automation, ownership, reporting and orchestration approaches (e.g. GitHub Actions, Argo)

Content & Enablement

• Create customer-facing learning guides, walkthroughs, and best-practice documentation
• Plan and facilitate enablement workshops for different audiences (engineering, platform, product, leadership)
• Contribute internal content on advanced technical use cases and implementation patterns
• Support the creation of learning videos, demos, and Professional Services playbooks

✔️What We’re Looking For
Core Skills & Experience

• Experience in customer-facing technical roles, such as Professional Services, Technical Consulting, Solutions Architecture, Platform Engineering (with customer exposure), or similar
• Hands-on experience integrating SaaS tools via APIs, webhooks, and ingestion pipelines
• Strong understanding of:
• Cloud-native architectures
• Kubernetes & Helm (conceptual understanding required; hands-on a plus)
• Data modeling and entity relationships
• Familiarity with modern engineering ecosystems (CI/CD, GitHub/GitLab, cloud providers, observability, incident management)
• Comfortable working with JSON and YAML (Python, SQL, and scripting are a plus, not 

💰 Compensation

• Starting Salary Range: £100,000 - £135,000
• Competitive Equity Package

*Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role is eligible for equity and benefits.

🌴 Perks & Benefits

• National medical, dental & vision insurance (we cover 100% for employees!)
• Unlimited PTO & flexible working hours
• $1000 yearly Learning & Development stipend
• $400 monthly perks stipend (use it on anything)

Cortex is committed to a diverse and inclusive workplace. Cortex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please email [email protected]