Senior Product Writer

As a Senior Product Writer at SmartRecruiters, you will play a key role in shaping our product documentation, product content strategy, and help center experience. You will translate complex product functionality into clear, intuitive content that empowers our customers, while working closely with teams across the organisation to uphold the highest standards of technical communication.

What you’ll be doing:

• Conceptualize, structure, and craft clear, concise product documentation.
• Evolve our product content strategy and writing guidelines in partnership with Product Design and Marketing.
• Collaborate with teams across the organisation to create and improve content driven by user needs and real-world use cases.
• Act as a close partner for R&D and Go-To-Market teams, driving the content lifecycle from feature concept through launch.
• Empower cross-functional partners (PM, Engineering, Design) to contribute high-quality, aligned documentation.
• Use data signals such as help center searches, support tickets, and customer feedback to identify documentation gaps and improve content structure.
• Adapt content for different audiences and mediums, including help center articles, release notes, product guides, and presentations.
• Coordinate with product and enablement teams to ensure timely delivery of release notes and product updates.
• Contribute to both short- and long-term documentation roadmaps aligned with product priorities.

• Our ideal candidate has 5+ years of experience writing product documentation or technical content in a B2B SaaS environment.
• Native-level fluency in written and spoken English is required.
• Demonstrated experience producing high-quality product documentation, with the ability to translate complex concepts into clear, accessible content for both technical and non-technical audiences.
• Ability to manage multiple priorities while collaborating closely with R&D teams to support high-quality product launches.
• Familiarity with using AI and automation within documentation workflows is a strong plus. This could include AI-assisted drafting, prompt-driven tools, or workflow automation that helps streamline how documentation is created, maintained, and delivered.
• Comfortable working through ambiguity, proactively identifying problems, and driving solutions.
• Exceptional editorial skills, with a proven ability to maintain a high-quality bar, enforce style guides, and ensure content consistency across the entire documentation portfolio
• Strong collaborator with the ability to communicate effectively with stakeholders across the organisation.
• Self-starter with a proactive approach to identifying documentation improvements, taking full ownership of the end-to-end documentation lifecycle, and championing the needs of the customer.

SmartRecruiters is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.