SRCTec, LLC is currently seeking a highly experienced Senior Product Support Engineer to join our Life Cycle Management (LCM) team in Syracuse, N.Y. SRCTec designs, manufactures, and supports advanced radar and sensor systems for a global commercial and defense customer base. The Senior Product Support Engineer will serve as a subject matter expert (SME) for sustainment-related technical matters, leading pre- and post-sales technical support through expert product demonstrations, advanced training, field support, and remote assistance. This role involves mentoring junior engineers, influencing product design for supportability, and developing comprehensive technical content to maximize customer success.
What You’ll Do
- Lead field training and service support at customer and SRCTec locations, both domestically and internationally, resolving complex sustainment challenges
- Partner closely with customers and end users to define requirements, document expectations, and collaborate with internal teams to deliver innovative solutions that enhance product usability
- Excel in a collaborative, customer-focused engineering culture, mentoring junior engineers and driving value for clients
- Oversee product demonstrations and test events at local and remote test ranges, serving as the company’s product SME for business development and engineering programs
- Address critical customer operational needs with rapid response, including last-minute travel to potentially austere field sites
- Lead advanced troubleshooting, system/sub-system analysis, and component-level diagnostics to support depot repair and manufacturing activities
- Provide authoritative technical guidance to engineering, quality, configuration management, and subcontract teams to optimize product sustainment
- Drive proposal development, leading technical responses to RFIs, RFPs, RFQs, basis of estimates (BoEs), and rough order of magnitudes (ROMs)
- Develop comprehensive test plans, technical performance assessments, and actionable after-action reports to enhance system performance and customer satisfaction
- Train and mentor junior Product Support Engineers, serving as a lead instructor for operator and maintenance training courses
- Analyze interrelations of logistics activities to propose solutions that improve product sustainment and usability
What You’ll Bring
- Associate’s degree, vocational certification, or military experience in a logistics-relevant field with 7+ years of logistics-related experience, or Bachelor’s degree in a logistics-related field with 5+ years of work experience (equivalent combination of education, training, and experience considered, such as expertise with radar, RF-based, communication, or navigation systems)
- Expert proficiency with test equipment such as multimeters, network analyzers, spectrum analyzers, signal generators, and oscilloscopes to diagnose complex electrical and electronic issues
- Advanced ability to interpret electronic schematics, mechanical drawings, test/assembly instructions, specifications, and engineering documentation with precision
- Expert ability to synthesize technical product knowledge and customer field experience to assist/lead the development of technical manuals and training material content.
- Superior written and verbal communication skills, with a proven ability to deliver exceptional customer service
- Highly self-motivated with exceptional time management and leadership skills to manage complex projects independently
- Proven ability to lead cross-functional teams and interact with higher-level engineering leaders, PMs, and customers with minimal supervision
- Ability to lift, move, and walk with a minimum of 50 pounds, climb towers, and tolerate long flights and periodic long workdays
- Expert computer skills, including MS Office suite, and a firm understanding of TCP/IP networking
- Willingness to travel up to 30% (domestic and international), including potential extended assignments at military or customer locations in austere environments (desert, arctic, or other extreme conditions) with associated environmental and biological hazards
- Ability to obtain a U.S. passport and DoD security clearance
Ways to Stand Out
- Extensive experience delivering technical training and certification as a lead instructor for operator and maintenance training courses
- Mastery of technical expertise within the Product Support track and full understanding of U.S. government and company standards related to logistics and sustainment
What Sets Us Apart?
SRCTec, LLC is a manufacturing and life cycle management company specializing in the cost-effective production of high-quality, high-reliability, advanced military electro-mechanical products. SRCTec is a wholly owned subsidiary of SRC, Inc.
SRC is a not-for-profit research and development company that combines information, science, technology and ingenuity to solve “impossible” problems in the areas of defense, environment and intelligence. Across our family of companies, we apply bright minds, fresh thinking and relentless determination to deliver innovative products and services that are redefining possible®. When you join our team, you’ll be a part of something truly meaningful — helping to keep America and its allies safe and strong. You’ll collaborate with more than 1,400 engineers, scientists and professionals — with 20 percent of those employees having served in the military — in a highly innovative, inclusive and equitable work environment. You’ll receive a competitive salary and comprehensive benefits package that includes four or more weeks of paid time off to start, 10 percent employer contribution toward retirement, and 100 percent tuition support.
Total compensation for this role is market competitive. The anticipated salary range for this position based out of Syracuse, NY is estimated at $90,000 to $100,500 annually. The actual salary will vary based on applicant’s experience, skills, and abilities, geographic location as well as other business and organizational needs. SRC offers competitive benefit options, for more details please visit our website.
