All roles at JumpCloud are Remote unless otherwise specified in the Job Description.
About JumpCloud
JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud® is IT Simplified.
About the Team
JumpCloud is the Directory Platform that consolidates the management of a remote workforce across complex IT environments. Our product team is building a directory that eliminates the mundane tasks from an IT admin’s workflow, and allows them to focus on making swift, smart decisions to actively manage the right access to all IT resources—including their device, networks, and applications—with ease and clarity. Our Cloud Directory aims to provide admins a single platform which intelligently orchestrates the entire user lifecycle across an extensive collection of endpoints.
What you’ll be doing
As the Senior Product Operations Manager, you will be the backbone of our product ecosystem. You won't just manage tools; you will design the systems that allow our Product Managers to move faster, make data-driven decisions, and deliver measurable customer value. Your mission is to bridge the gap between "building features" and "driving outcomes."
Key Responsibilities: Tooling & Infrastructure Optimization
Tech Stack Ownership: Lead the integration, management, and optimization of the core Product stack (e.g., Jira, Pendo, Confluence) and its connection with organizational tools (e.g., Salesforce, Slack).
Workflow Efficiency: Configure and govern tools to minimize manual effort and maximize cross-functional visibility into product development and performance.
Enablement & Governance: Act as the internal subject matter expert (SME), developing comprehensive documentation and training to ensure the entire Product organization utilizes our tools to their full, standardized potential.
Key Responsibilities: Product Telemetry & Data Insights
Data Architecture Strategy: Partner with the Data Analytics team to define and evolve our product telemetry strategy, ensuring we consistently capture robust, high-quality user behavior and event data.
Pendo Instance Management: Own the Pendo platform, including tag management, guide deployment (in-app messaging), and Resource Center optimization for maximum user engagement.
Instrumentation & Integrity: Collaborate closely with Product and Engineering to enforce consistent conventions and ensure a robust, reliable data pipeline from our databases to the data warehouse (Snowflake) and Pendo.
Key Responsibilities: KPI Development & Outcome-Based Success
Strategic Metric Definition: Assist leadership in defining and tracking the "North Star" metric and supporting Leading/Lagging indicators that drive the business.
Automated Reporting: Design, build, and maintain automated dashboards that provide a clear view of product health, adoption, and retention.
Outcome Achievement Culture: Drive a cultural shift from a focus on "Initiative Completion" to "Outcome Achievement" by rigorously tracking the post-launch impact of features against their original business hypotheses.
Key Responsibilities: Growth Practices & Experimentation
Growth Loop Optimization: Partner with Growth and Expansion business stakeholders to identify friction points in the user journey (Aha! moments, churn triggers) using quantitative data.
Experimentation Framework: Establish a standardized process for A/B testing, from hypothesis generation to post-mortem analysis.
Self-Serve Engine: Use Pendo Guides and product data to drive "product-led growth" (PLG) initiatives, such as automated onboarding and upsell triggers.
Required Skills & Experience:
Technical: Advanced proficiency in Pendo preferred, Snowflake, Segment, and SQL.
Analytical: Demonstrated ability to translate raw telemetry data into clear, actionable business narratives and strategic recommendations.
Strategic: Experience implementing and driving strategic planning, particularly with OKR (Objectives and Key Results) frameworks.
Operational: Proven track record of auditing and standardizing "messy" tech stacks and complex cross-functional workflow
The Ideal Candidate Profile:
The "Data Translator": You can talk API integrations with Engineers and ROI with Executives in the same hour.
The "Process Architect": You are obsessed with efficiency, find beauty in a perfectly automated workflow, and actively eliminate "work about work.
The "Growth Tinkerer": You possess a deep curiosity about user psychology and how small changes in telemetry can unlock massive growth and optimization opportunities.
#LI-
Where you’ll be working/Location:
JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.
This role is remote in the country of India. You must be located in and authorized to work in India to be considered for this role.
Language:
JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.
Why JumpCloud?
If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.
One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO
Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®. Please note JumpCloud® is not accepting third party resumes at this time.
JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Scam Notice:
Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.
All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at [email protected] with the subject line "Scam Notice"
#LI-Remote #BI-Remote
