Senior Product Operations Manager - Global Member Experience

ABOUT TIDE

At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.

Tide is transforming the small business banking market with over 1.8 million members globally across the UK, India, Germany and France.

Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to serve our mission: to help SMEs save both time (and money) so they can get back to doing what they love.

Tide facts:

Tide is available for UK, Indian, German and French SMEs
Over 1.8 million members: 800,000 UK and 1,000,000 in India and growing rapidly
Over $300 million raised in funding
Over 2,500 Tideans globally - we’re diversity champions!
We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, and in Berlin, Paris and Luxembourg.

ABOUT THE TEAM:

Reporting to the Head of Operations within Member Engagement Marketing, you will be the operational backbone of the global member experience. This domain is responsible for the core infrastructure that powers the Tide app experience globally.

You will support three critical pillars:

Foundation Systems: Enabling capability to drive core experience (i.e. localisation, activity feed service, app simulator)
Design System: Standardising the UI/UX components used by every product team at Tide
Loyalty & Retention: Driving long-term member value through engagement features, guides, and adoption programs

ABOUT THE ROLE:

As the Senior Product Operations Manager, you will ensure the seamless and scalable delivery of our core platform infrastructure. You will be responsible for bridging the gap between highly technical engineering projects and member-facing outcomes. You will optimise how our Foundation teams interact with the rest of the business, ensuring that our "internal products" enable every other Tidean to build faster and better.

What you’ll be doing

Operational Readiness: Leading the rollout of complex foundational updates, ensuring Engineering, Product, and Marketing are aligned on technical migrations and platform shifts.
Performance & Value Advocacy: Owning the operational performance as a data advocate for the domain—monitoring technical health (speed, reliability) alongside member engagement trends to provide actionable insights.
Retention Strategy Support: Collaborating with the Loyalty team to operationalise member engagement initiatives including member education, community engagement and other retention concepts.
Design System Governance: Partnering with Design and Engineering to drive adoption of our Design System, tracking usage metrics and streamlining the contribution process for new components.
Stakeholder Management: Building strong relationships between the technical "Foundations" teams and the wider business to ensure infrastructure improvements translate into measurable member value.
Continuous Improvement: Striving for operational excellence by refining the tools and processes used for localisation, app simulations, and global feature flags.

WHAT WE ARE LOOKING FOR:

You have 5+ years of experience in product operations, programme management, or consulting within a high-growth technology environment or start-up
You are technically curious and enjoy working closely with engineering and product teams to understand the infrastructure and systems that power a modern platform
You are a logical strategist with the ability to take "TBD" or abstract goals and turn them into tangible KPIs that measure success and platform health
You enjoy working with data and have experience with business analytics tools such as Excel, Looker (or Tableau/Power BI), and SQL to drive decision-making
You are an expert communicator with a demonstrated ability to translate complex technical roadmaps into clear, concise updates for stakeholders at all levels
You thrive in a foundational role and are no stranger to defining ambiguity, building processes from scratch, and managing the complexities of a rapidly changing environment.

WHAT YOU’LL GET IN RETURN:

25 days paid annual leave
3 paid days off for volunteering or L&D activities
Personal L&D budget
Additional health & dental insurance
Mental wellbeing platform
Fully covered Multisports card
Food vouchers
Snacks, light food, drinks in the office
WFH equipment allowance
Flexible working from home

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.

Disclaimer

It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that:

Tide does not charge any fees at any stage of the recruitment process.
All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel.
Communication from Tide will only come from an official @tide.co email address.
Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf.

If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at [email protected]
Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.

Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy.

Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.

Senior Product Operations Manager - Global Member Experience - FTC 1 Year

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