Senior Product Operations Manager

We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.

The Role:

The Product Strategy and Operations team reports into our VP of Product Strategy. The main objective of the team is to help our Product and & Engineering organization function at scale. We do so by establishing consistent cross-functional practices and frameworks, executing programs & projects to enable teams to manage their tasks with low friction, and facilitating and aggregating business, customer, and market data & insights.

We are looking for an expert in project management and program implementation.  Success requires the ability to structure and manage large programs across departments, specifically within Product & Engineering; to manage stakeholder needs; to drive alignment and prioritization; and to deliver executive-level communications. This is a high-visibility, high-impact role responsible for leading and coordinating the execution of Celonis’s most important Product and & Engineering initiatives.  

The Work You'll Do:

• Implement and manage our Roadmapping tool (AHA!)
• Designing new processes and performing analysis on implementation models  
• Develop and maintain strategic cross-functional programs across multiple workstreams and stakeholders
• Design and optimize ways of working to define and meet deliverable deadlines
• Create presentations, perform financial analysis, use common project management tools and provide executive communications
• Assist teams in setting priorities and leveraging data and analytics to manage tradeoffs 
• Define roles and responsibilities, track resource needs and manage escalations
• Be flexible, excel when faced with ambiguity and thrive in a fast-paced environment. Have a bias for acting now - then iterate

The Qualifications You Need:

• Experience implementing and managing best practices in AHA! (Roadmap tool)
• 7+ years of experience in consulting or product operations.  
• 4+ years of experience in running complex projects with multiple stakeholders, aggressive schedules, and scarce resources (preferably in a software company)
• A proactive, analytical and collaborative mindset, coupled with strong communication skills 
• Domain experience in roadmap planning & tracking process, ideally has implemented & led the roadmap & strategy planning process in a comparable software company before
• A passion for creating and implementing new processes 
• Operational rigor and track record of cross-functional stakeholder project management and execution
• Excited about providing clarity in the face of ambiguity and working in a dynamic environment that comes with being part of an innovative hyper-growth company
• Understanding of the interdependencies between the internal and external processes in a software company.
• Ability to communicate effectively with technical and non-technical individuals
• Not a requirement but a plus is a PMP or Six Sigma certification 

Soft Skills We’re Looking For:

As part of Product Strategy and Operations, you impact how Product Management operates internally and with external stakeholders. To make this happen, we need change-makers on our team. Succeeding in this role requires some key competencies:

• Ownership: You are a changemaker and have a very high level of ownership. If you don’t fix a problem, no one will. You are a strong driver of your projects, very proactive, and you make things happen.
• People: You have a very high level of empathy. You convince others along the way. You get along well with people, lead without authority, and engage a cross-functional team to work towards a shared goal.
• Product mindset: You discover and prioritize new initiatives based on our customers’ needs and come up with scalable solutions. At the same time, you don’t create processes for the sake of process, but for the sake of creating value for your internal customers. You break down bigger problems into feasible solutions and milestones. You think strategically and act long-term (= what are the next big things we need to improve in the org) while being pragmatic, hands-on, and delivering quick wins on the way. 
• Project management: Excellent project management skills are the baseline. Most of the processes we implement are cross-departmental (e.g. the product launch management process runs across 40 departments). You cut through complexity and structure a complex project into its major building blocks. You create the best project setup and governance to achieve success.
• Domain knowledge: You have a proven track record in Product Operations and have successfully established some of the most fundamental processes (e.g. processes for roadmapping, product discovery, early customer adoption, customer co-innovation etc.).

Visa sponsorship is not offered for this role.