Senior Product Manager

Zoom is seeking a dynamic Senior Product Manager for our Contact Center division, specializing in Agent Experiences and Workflows. In this pivotal role, you will drive the vision and execution of innovative solutions that enhance agent productivity and customer satisfaction. As a key player in our product strategy, your insights will shape the future direction of our Contact Center offerings, ultimately impacting the way businesses engage with their customers through seamless interactions.

In this role, you will be responsible for defining product requirements, collaborating with cross-functional teams, and prioritizing the development of features that streamline agent workflows. You will conduct market research, gather customer feedback, and analyze data to inform your strategies, ensuring that our products not only meet but exceed industry standards. Your ability to translate complex ideas into actionable plans will help us deliver exceptional agent experiences that drive business outcomes for our clients.

The ideal candidate will possess a strong background in product management within the technology sector, with a particular focus on contact center solutions. You should have a proven track record of successfully launching products that enhance user experiences, coupled with strong analytical skills and a customer-centric mindset. Exceptional communication and leadership abilities are essential, as you will be working with diverse teams while advocating for the needs of our users.

Joining Zoom means becoming part of a forward-thinking company that values innovation and collaboration. This is an exciting opportunity to influence the future of contact center technology and work with a passionate team committed to delivering outstanding agent experiences. If you are ready to take on a challenging yet rewarding role that pushes the boundaries of what's possible in customer engagement, we invite you to apply and be part of our journey.

Requirements

Key Responsibilities

•Define product requirements for agent experiences

•Collaborate with cross-functional teams

•Prioritize development of agent workflow features

•Conduct market research to inform strategies

•Gather customer feedback for product improvement

•Analyze data to exceed industry standards

•Translate complex ideas into actionable plans

•Drive vision and execution of innovative solutions

•Enhance agent productivity and customer satisfaction

Qualifications

•Proven track record in product management

•Experience in technology sector

•Strong analytical skills

•Bachelor's degree in relevant field

•5+ years of experience in product management

•Certifications in product management preferred

•Experience with agile methodologies

•Strong understanding of customer engagement