Senior Product Manager (Rocket Growth)

Company Introduction

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been at since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

About the Team

Rocket Growth (RG) is a program that helps sellers leverage Coupang’s best in class rocket delivery and fulfillment network to serve customers and grow their business. With Rocket Growth, sellers are eligible to earn the rocket badge, thereby accelerating their sales, and providing customers with rocket-speed delivery for their items. Rocket Growth customers also get Coupang’s world-class customer service, including free shipping and returns for WoW members. It is Coupang's fastest-growing team, with an ambitious product and feature roadmap in the works. We are looking for motivated leaders who enjoy working with smart people to innovate and make history by solving complex and exciting problems.

Job Overview

• As a Senior Product Manager, you will own and drive your product area from start to finish. You will identify opportunities, formulate strategies and the execution plan, align stakeholders, socialize your plan, define success metrics, and finally implement, launch and measure the impact. You will independently define and own the KPIs that drive the OKRs in your area.
• You have a strong sense of judgment and a mindset that continuously questions the status quo. You have the swagger to work with various stakeholders to bring them together around common objectives and then lead them to execution. You enjoy working with and analyzing data to develop insights.
• Successful applicants will love delving deep into data, have strong analytical skills, outstanding communication tactics, and be comfortable with executive-level evaluations. You will be at ease engaging with technical software development teams and flourish in a collaborative, creative, analytical, and quick-paced atmosphere. You should possess the knowledge and skills necessary to create documents for top executives. This is a high-profile role that will interact with people at all levels of the organization.

What You will do:

• Research: Identify areas where the overall experience may be improved and gather product requirements from customers and business stakeholders.
• Strategy and communication: To ensure that projects run well, reach an understanding with stakeholders regarding the specifics and timelines of the strategy.
• Roadmap management: oversee the product roadmap and assign priorities depending on the impact to the business.
• Execute: Manage every step of the product lifecycle, including use case definition, success metrics, solution discovery, strategy development, launch, A/B testing, impact analysis, etc.
• Mentor: Train up-and-coming product managers and assist them in carrying out the crucial tasks assigned as part of the team's overall OKRs.
• Collaborate: Establish strong working relationships with stakeholders from the customer, business, and UX design communities to guarantee planned product features are delivered and OKRs are met.

Basic Qualifications:

• 10+ years in a senior position inside a business or in product management, supply chain management, or strategic consulting.
• Leadership experience with a history of launching and managing products and dealing with ambiguity and complexity.
• Strong verbal and written communication abilities. Ability to collaborate with both technical and non-technical stakeholders.
• Expertise presenting insights to leadership and other stakeholders based on deep dive analysis and research.
• Proven track record of leading company and roadmap strategy while managing tradeoffs in multi-sided marketplaces.
• Hands on experience driving product launches from ideation to market maturity.
• Ability to deal with ambiguity in a fast-paced work environment with changing priorities.
• Bachelor's degree.

Preferred Qualifications:

• MBA from Top ranked Business school
• In-depth expertise in fulfillment and warehouse services as well as online retail
• Previous experience with inventory management for e-commerce sellers
• Bilingual Korean - English