Senior Product Manager - Post Purchase Experience

Company Introduction:

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in the commerce industry.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At Coupang, every day is filled with the excitement of building, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and challenge traditional tradeoffs. Join Coupang now to create an epic impact in this always-on, high-tech, and hyper-connected world.

Key Responsibilities:

In this pivotal role, you will be at the forefront of defining and executing a strategic roadmap tailored to the Taiwanese market, ensuring that our innovative e-commerce solutions resonate with local consumers while maintaining the essence of Coupang's groundbreaking services.

You will:

• Craft our path to becoming Taiwan’s top e-commerce platform, focusing on strategic product development that places customer experience at the forefront, ensuring excellence without compromise. We aim to set the new industry benchmark in Taiwan.
• Become part of a fast-growing organization which embraces ownership to drive significant impact. We embrace a flat structure to foster a supportive and collaborative culture to enable fast-paced product development while challenging the business-as-usual mentality.
• Expand your expertise in a range of cutting-edge technologies from ML pricing engines, to predictive forecasting and sophisticated cross-border supply chain logistics, setting your experience apart in a company that leads with innovation.
• Join a team of world-class talent drawn from across the globe; you’ll get the chance to collaborate with peers from industry leaders such as Amazon, Google, and Uber. We’re looking for people who will enhance our rich, diverse environment with your unique perspective.
• Lead a variety of initiatives, from expanding market reach to optimizing product offerings, all aimed at driving customer satisfaction and business growth. Employ a data-centric approach to identify trends, tailor strategies, and deliver tangible, impactful results.
• Collaborate with cross-functional teams to tailor Coupang's iconic Rocket Delivery service and other e-commerce offerings to meet the unique needs and preferences of the Taiwanese market, ensuring a tailored shopping experience.

Essential Qualifications:

• Minimum 6 years of product management experience or equivalent, with a proven track record of developing and scaling innovative products.
• Ability to combine strategic foresight with a strong execution focus to drive results.
• Strong analytical skills and experience using data to drive decision-making and identify growth opportunities.
• Demonstrated ability to lead cross-functional teams and manage complex projects with multiple stakeholders.
• A proactive approach, with a willingness to delve into details and drive results.
• Excellent communication skills, capable of conveying complex ideas succinctly and persuasively.

Preferred Qualifications:

• Prior experience in the e-commerce industry, particularly with domains from logistics or performance centers.
• Experience in shipping, warehouse and operation, launching consumer-facing products in a fast-paced environment, with a preference for candidates who have worked in start-ups or large tech companies.

Recruitment Process

• Application Review > 1st Online Interview > 2nd Online Interview > Offer.
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status.
• We are proud to offer equal opportunities for all applicants.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below.
• https://privacy.coupang.com/en/land/jobs/

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