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Netomi

Senior Product Manager

Gurugram, India
full-time Remote

TLDR

Develop and manage platform integrations with major customer service channels while collaborating with engineering and business teams to enhance user experiences.

About the Company: Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us! Responsibilities

  • Own roadmap and delivery for: CCaaS/agent desk integrations, Integration Builder + Actions runtime productization, SDKs/embedded experiences, and extension contracts.

  • Define “integration tiers” (basic → advanced → regulated/mission-critical) with clear requirements and supportability rules.

  • Partner with Engineering to create standardized patterns for:

    • authentication + secrets,

    • environment parity,

    • schema validation + compatibility versioning,

    • reliable execution + rollback.

    • Partner with Data Science/QA to define test harnesses and release gates that cover:

      • multi-turn conversational flows,

      • tool-call success/failure scenarios,

      • latency and load behavior,

      • safety/guardrail compliance.

      • Work with Delivery/CS to convert repeat patterns into templates and reusable assets while keeping a firm line between product scope and project scope.

Requirements

  • Bachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent practical experience).

  • 5–8+ years Product Management experience in B2B SaaS platforms, developer tools, integration products, or workflow automation.

  • Strong experience with enterprise integrations: APIs, eventing/webhooks, OAuth/JWT, schemas, error handling, and production operability.

  • Demonstrated hands-on product judgment in AI/LLM-enabled systems, including:

    • prompt/policy controls and guardrails,

    • tool calling patterns and reliability,

    • evaluation/quality gating,

    • observability and production operations.

Nice-to-Have

  • CCaaS/agent desk integration experience; voice/telephony concepts are a plus.

  • Experience with regulated enterprise requirements (audit trails, approvals, RBAC patterns, least privilege).

  • Familiarity building SDKs or developer platforms (docs, sample apps, versioning, backward compatibility).

  • Experience supporting mission-critical latency/availability constraints and incident response readiness.

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
 Netomi

Netomi builds an agentic AI platform designed for enterprise customer experience, helping large global brands like Delta Airlines and MetLife automate customer interactions at scale. Our no-code solution is all about speed and efficiency, allowing businesses to implement AI-driven customer support quickly and manage it seamlessly across their entire customer journey.

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