About Luna: Founded in 2018, Luna has become the leading tech-enabled in-home physical therapy platform, revolutionizing patient care by offering personalized therapy sessions at scale. Luna also provides physical therapists with a flexible and efficient platform, empowering over 3000 professionals to manage their careers effectively and avoid burnout. Partnering with esteemed organizations like Emory Health, UCLA, and more, Luna is dedicated to reshaping the landscape of physical therapy and fostering renewed hope in the delivery of healthcare.
~ #3 Best Employer in Healthcare (Forbes, 2025)
~ #1 Best Company in MSK Care (Forbes, 2025)
~ #13 World's Most Innovative Companies in Healthcare (Fast Company, 2024)
~ Exceptional Performance Designation (Medicare/CMS MIPS, 2022, 2023, 2024)
~ Gold Indigo Design Award for mobile app design excellence 2020
Job Summary:
We seek a motivated and fast-moving Product Manager to own and evolve Luna’s ops-focused Platform and Web applications. Reporting to the Head of Product, you will collaborate closely with Engineering and key stakeholders across the business to plan, release, and iterate on platform services, workflow enhancements, third-party systems, and automations that drive impact, efficiency, and scalability. This position and company emphasizes attention to detail and fast turnarounds, keeping in mind that an improvement is just a release away. Your expertise and leadership will be critical in shaping our technology and driving innovation within the team.
Responsibilities include and are not limited to:
Product Management: Manage Luna’s Platform and Web applications that support scheduling, billing / claims processing, and other operational workflows.
Product Planning: Identify, plan, and shepherd the release of new features and enhancements with a focus on scale, reliability, and support for new customer experiences.
User Research and Measurement: Conduct ongoing user research, including interviews and usability testing. Define and track success metrics such as workflow automation, cost optimization, and feature effectiveness to measure impact and guide prioritization.
Execution and Delivery: Closely support Engineering by clearly communicating requirements and product decisions, monitor the status of in-progress development, engage in Quality Assurance processes, and partner with the Engineering Manager in sprint planning, execution, and reviews.
Platform Evolution: Partner with Engineering to enhance APIs, data models, and shared services that support multiple applications and enable consistent, scalable development across teams.
Job Qualifications
Bachelor’s degree preferred, or additional experience in lieu of a degree
5-8 years of professional working experience
4+ years of experience within a product management function, with a focus on platforms and Web applications
Strong understanding of platform architecture, data integrations, and service design principles, with the ability to translate technical complexity into user and business value.
Previous experience in Engineering or Customer Success preferred.
Digital / two-sided marketplace and B2C experience strongly preferred.
Experience working closely with Design and Engineering teams to ensure efficient planning and effective execution of new features and functionality.
Excellent written and verbal communication skills with the ability to interact and empathize across technical and non-technical teams.
Excellent organizational, analytical, and problem-solving skills.
Ability to quickly adapt within a fast-paced high-growth environment with new systems, software, and processes. This position and company emphasizes fast turnarounds, knowing an improvement is just a release away.
Take ownership and joy in working on projects to successful completion involving a wide variety of challenges, users, technologies, and systems.
.Enjoy working with a diverse group of people with different expertise, including Design, Engineering, Clinical, Billing, and Success teams.
A learning mindset, regardless of level or experience
90-Day Expectations
Independently writing and shepherding product plans through the review process.
Have delivered multiple new features or enhancements.
Managing your products’ backlogs through stakeholder engagement and curation in support of roadmapping, establishing and revising product documentation, supporting Engineering’s execution of your product plans, and participating in the team’s quarterly goals.
Build foundational understanding of Luna’s data architecture and cross-system dependencies that influence your product areas.
Travel
Some travel may be required in support of the position, particularly to spend time with internal users and teams for planning, research, and testing purposes.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
