Senior Product Manager

Job Purpose:

Reporting to the Lead Product Manager and working closely with the wider Old School RuneScape team and teams across Jagex, the Product Manager will help drive the success of Old School RuneScape and play a vital part in delivering on our product strategy. You will be responsible for the continued support and development of exciting new features within Old School RuneScape, the role will include supporting the product roadmap and applying a player-centric, business focused mindset to help drive continued improvement across the product. We are open to both mid and senior level applicants.

Location: Cambridge, UK (This position can accommodate flexible working options, but candidates must be based (or be willing to relocate) within a comfortable commuting distance (<70 miles) of our Cambridge office to be able to attend onsite as required).

Main Duties & Responsibilities

Working closely with product, production, design, engineering, community, marketing and analytics, you’ll use player insight, competitive analysis, and gameplay feedback to influence features, roadmap priorities, and development goals for Old School RuneScape. You will become a subject matter expert and help provide the team with strategic direction using your knowledge of the game and wider industry. You will have proven experience managing complex challenges, and reporting progress to the senior leadership.

Key roles / responsibilities:

• Contribute to the long-term vision for Old School RuneScape and help deliver on Jagex’s values and mission through its product strategy.
• Prioritise projects in the product roadmap and co-ordinate effectively between teams throughout Jagex and with project stakeholders.
• Collaborate cross-functionally with production, design, engineering, community, marketing and analytics teams to ensure cohesive execution of product vision. Align teams to ensure requirements are fully understood and that implementation plans match expectations.
• Uncover and understand customer needs, translating them into product requirements. Understand how product changes might impact key metrics and the game’s players.
• Define success criteria for testing and product acceptance, monitoring and communicating progress toward key business goals, both internally within the team and to senior leadership.
• Create and maintain product documentation with clear product requirements that are easily understood by the cross-functional teams you’ll be working with.
• A passion for the games industry; experience working on live service or MMORPGs and mobile/cross-platform products will be to your advantage.

Essential Requirements

• Proven experience as a Product Manager or in a similar role, ideally within games.
• Robust understanding and experience with MMO games, either having worked in the industry or as a player.
• Strong analytical and critical thinking abilities with a proven track record of converting insights into decisions.
• Excellent collaboration and relationship-building skills across departments and disciplines.
• A player-centric mindset, with a commitment to enhancing the gaming experience based on user feedback/data and an understanding of how to interact with both developers and the community to improve the game.
• Strong communication skills, with the ability to balance data, community feedback, and vision to guide priorities.

About Jagex: 

Jagex is a leader in developing and publishing deep, engaging online games that connect millions of players worldwide. Best known for the RuneScape franchise, which includes two of the world’s longest running and most successful MMORPGs, in Old School Runescape and Runescape, and the open-world survival crafting game, Runescape: Dragonwilds; we have proven success in delivering immersive Forever Games and fostering strong player communities.  

We strive to foster an inclusive workplace built on trust, autonomy, and a shared passion for creating forever games. 
Our values guide everything we do: We Embrace Fellowship by collaborating and sharing openly. We Hone our Craft by always learning and improving; we Honour our Vows by being honest and transparent; we are our Customers’ Heroes by striving to understand our team & player needs, and we Seize The Day by making the most of every opportunity. 

With over two decades of experience, and over 400 people in our team, we continue to innovate in live game development, leveraging data-driven insights, and a commitment to player-first game design. We have a diverse and talented team where creativity, collaboration, and community-driven game development drives everything we do.  

As part of Jagex, you’ll have the opportunity to work on a globally successful franchise, contribute to exciting new projects, and be part of a company that hugely values both our employees and our players. 

We are committed to providing equal opportunities and creating an environment where everyone can thrive. We welcome applications from all backgrounds, and we recruit, develop, and promote based on merit and ability.

If you require any reasonable adjustments to support you during the recruitment process, please let us know when you’re invited to interview.