Senior Product Manager (Hybrid - NYC)

We're looking for a Senior PM to own one of Expert Institute's core service lines end-to-end — not just the product, but the business. That means two jobs in one: grow it, and scale it.

KPI #1: Grow. Acquire new users by making the product meaningfully better. You are the voice of the customer — diagnosing their problems, translating them into product bets, and shipping solutions that drive adoption.

KPI #2: Scale. We're growing faster than manual processes can keep up with. Build the tools and workflows that let our team meet that demand — saving time, reducing friction, and freeing people to do their highest-value work.

This is a rare role: you're simultaneously building a growth product and enabling the team behind it to operate at a new level. The bridge between those two is your job to build.

What you'll do:

• Own the roadmap, strategy, and quarterly goals for your line of business
• Spend significant time with customers — attorneys and experts — to surface unmet needs and define requirements
• Lead agile development end-to-end: stories, sprints, releases, escalations
• Partner with ops and engineering to build internal tools that help our team move faster and serve more clients
• Define success metrics and hold the team accountable to them
• Collaborate with GTM on positioning, enablement, and launches

The Products

Medical Record Review helps attorneys determine whether a case is worth taking on. We review the records, assess the merits, and give attorneys the clarity they need to make confident decisions faster.

AI Radar gives attorneys a powerful edge in their case strategy. By leveraging AI to analyze millions of court documents, publications, social media profiles, and other artifacts, AI Radar delivers in-depth intelligence on opposing expert witnesses — surfacing conflicting testimony, potential biases, and questionable credentials before they become surprises at trial.

Workspace is the collaboration platform connecting experts and attorneys throughout the lifecycle of a case. From time tracking and invoicing to payments, Workspace makes it remarkably easy for experts to manage their casework — and for attorneys to work with them seamlessly.

You'll be the product leader for one of these lines, embedded alongside the business leader who runs it day-to-day.

• 6+ years in product management, ideally with a services business you helped scale
• Proven track record owning a line of business — you think in revenue and unit economics, not just features
• Experience driving PLG or self-serve adoption
• Instinct for where teams are bottlenecked and how product can unblock them
• Deep customer empathy backed by direct, regular customer contact — not secondhand research
• Strong communicator who can align engineers, ops, and executives without losing velocity
• For Workspace candidates: hands-on experience with payments infrastructure (e.g. Stripe) and building financial workflows — invoicing, payouts, time tracking — is required

This role reports to the VP of Product and is based in our Wall Street office.

Work Environment

This is an on-site role based in the historic Wall Street area, Tuesday through Thursday. Occasional after-hours support may be required for urgent product needs.  The position offers a high level of visibility and engagement with teams across departments and locations.

Benefits:

• Team lunch on Wednesdays, as well as occasional outings and community service activities that are intended to build collegiality and interpersonal connections with colleagues

• Strong health, dental, and vision options as well as a significant 401(k) match

• Unlimited PTO after two years of service

All information provided will be kept confidential in accordance with EEO guidelines.