Senior Product Manager, Fleet Operations

Why this role is exciting

As our Product Manager on the ground in Las Vegas, you will sit at the heart of where our product meets real drivers, real vehicles, and real operations. This is where insight turns into impact. You will shape how our service scales across the US by testing ideas live, learning fast, and turning real-world behaviour into product decisions that define future markets. You will help shape the internal service infrastructure to optimize maintenance workflows, ensure high reliability for our fleet, and drive efficiency and excellence in our remote driving / flydoctor services. Your expertise in service systems will enhance operational efficiency and support the scalability of our growing operations.

You will work day-to-day with operations and customer support in Las Vegas while owning the product roadmap and delivery along with the rest of the cross-functional team based in US & Berlin. This is a hands-on role with real ownership over discovery, delivery, and live performance of remote driver and ops facing features; working closely with senior leadership and will play a defining role in shaping how our US product organization scales.

What you'll be driving

Customer Discovery & Validation

• Own user discovery in the US through direct user interaction, customer support insights, ride data, and on-ground observations.
• Lead interviews, testing and experiments to validate problems and solutions before they enter the product roadmap.
• Prioritize opportunities based on real operational and customer impact, not just feature demand.
• Customer Obsessed: You obsess over the pain points of internal partners (Remote drivers & Support Team, Field Service Agents/FlyDoctors) and external customers to craft solutions that drive efficiency and reliability. You will invest your time to deeply understand the various workflows by rolling up your sleeves and giving it a try yourself.  

Feature Development & Quality Assurance:

• Inform Operations roadmap. You know what it takes to operate a safe and efficient commercial service. Given your vision of the big picture, you prioritize and define the products needed to make it a reality.
• Build tools to scale. You lead the team to define, design, and develop innovative solutions that give our Operations Team “superpowers”. Your step-change products directly influence the number of operators we need to operate each vehicle.
• Own user acceptance testing (UAT) for new features in-market before public release. Drive fast feedback loops post-release to iterate quickly
• Partner with engineering and design to ensure features ship at high quality and meet real customer and operational needs.

Operational Alignment & Cross-Team Collaboration:

• Work closely with the US operations team to ensure product updates align with real-time service needs and operational insights
• Act as the product owner, advocating for US operations needs with Berlin-based cross-functional teams, influencing scope, sequencing, and technical trade-offs
• Transform operational challenges into product features that empower internal teams and elevate the end-to-end customer experience
• Empathize with Operators. You are focused on the users, Operators, and invest the time to deeply understand their various workflows. Hands-on learning - rolling up your sleeves and giving it a try yourself - energizes you.
• Analyze operational feedback, system performance metrics, and service data to identify opportunities for tool enhancements and process improvements in maintenance workflows

Roadmap Ownership & Strategic Market Scale:

• Inform Operations roadmap. You know what it takes to operate a safe and efficient commercial service. Given your vision of the big picture, you prioritize and define the products needed to make it a reality.
• Build tools to scale. You lead the team to define, design, and develop innovative solutions that give our Operations Team “superpowers”. Your step-change products directly influence the number of operators we need to operate each vehicle.
• Partner with Data teams to leverage data-driven insights to inform strategic product decisions for service infrastructure

What we are looking for

Essential Qualifications

Product management experience building internal enterprise tools that drive measurable impact on customer outcomes, in mobility, logistics, supply chain, or automotive environments
Background in workflow/internal tools UX design with a track record of simplifying and scaling complex systems for internal users and customer-facing impact
Experience managing products that connect physical operations with digital systems at scale, balancing automation with human decision-making. Demonstrated experience deploying software products in operations-intensive environments

Mindset & Approach

• Customer Focus: A strong commitment to understanding user needs and turning insights into product improvements.
• Analytical Approach: Ability to interpret user data, feedback, and market trends to guide decisions and prioritize effectively.
• Practical Problem-Solving: Comfortable working on-site to address issues quickly and collaborating across teams to find efficient solutions.
• Clear Communication: Skilled at aligning stakeholders in different locations and maintaining transparent, structured communication.
• Experimentation Mindset: Experience running on-ground tests, UAT, and other validation methods to refine product direction.
• Operational Awareness: Understanding of operational workflows and how product changes impact real-world service delivery.
• Adaptability: Thrives in a fast-paced, evolving environment and can make informed trade-offs that drive meaningful impact.

Why choose Vay

💪 A global team of smart, motivated people from 30+ countries who love tackling hard problems and turning bold ideas into reality.

🌍 Huge scope for impact in a fast paced environment

💰 ESOP virtual stock options: A stake in Vay's future - not just a salary.

🌴 Unlimited Paid Vacation Days

🎫 401(k) programme

🏥 Health, Dental & Vision Insurance

🚗 All Vay team members receive 30% off their Vay rides

🏋️‍♂️ Wellness Hub free gym access & wellness app subscriptions

🛍️ Exclusive external discounts

💼 $350 Home office budget

✈️ Relocation financial assistance when relocating to Las Vegas

🎊 Regular team events throughout the year

For more information on Vay's physical demands, working environments and safety requirements, you can review this link. We'll also cover anything specific to this role during the first interview.

We'd love to stay connected for future opportunities, so feel free to include your LinkedIn profile when you apply.

We welcome applications from all backgrounds and experiences. If you're excited about shaping something truly groundbreaking, we'd be happy to hear from you.