Kraken

Senior Product Manager - Debt

Melbourne, Australia

Full-Time

TLDR

Own and enhance Kraken’s debt tools to prevent and recover debt effectively, collaborating closely with engineering teams to define necessary APIs and data models for scalable solutions.

Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone. It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. Role Mission As a Senior Technical Product Manager for Debt Tools, you will own Kraken’s product capabilities that help clients prevent debt from arising and recover debt more effectively when it does. Your mission is to build scalable, configurable, and technically robust Debt tools that improve client debt performance and make it faster for clients to migrate from legacy or bespoke debt solutions onto Kraken. This role is focused on Debt tooling. You will work deeply with Debt engineering teams to define the APIs, events, data models, configuration patterns, workflows, and integrations needed to support prevention and recovery at scale. Your success will be measured by impact on key client debt metrics and Kraken’s ability to scale adoption of standard Debt tooling across clients. What you'll do:

Product Strategy & Technical Direction

Define and own the product strategy for Kraken’s debt prevention and recovery tools.
Translate client debt strategies, operational needs, and regulatory constraints into scalable product capabilities.
Set technical product principles for how Debt tools should be configured, extended, integrated, and adopted across clients.
Partner closely with Debt engineering teams to shape data models, APIs, events, workflows, and integration patterns.

Debt Prevention & Recovery Tooling

Build tools that help clients reduce debt exposure before arrears escalate, including configurable prevention treatments, risk-based controls, early engagement triggers, and payment-method interventions.
Improve recovery tooling once debt becomes actionable, including collections orchestration, eligibility rules, treatment paths, communications, DCA handoff, recovery actions, and outcome capture.
Enable clients to configure Debt strategies safely and consistently without relying on bespoke engineering work.
Ensure Debt tools support different customer and debt contexts, such as vulnerable customers, failed payments, off-supply debt, or customers requiring escalation.

Migration, Adoption & Platform Scalability

Identify blockers that prevent clients from migrating from legacy or bespoke debt tooling onto Kraken-native Debt tools.
Turn repeated client-specific needs into reusable product capabilities that accelerate future migrations.
Reduce custom implementation through configurable tools, clear APIs, standard integration patterns, and reusable workflows.
Build Debt tools that scale across clients, markets, and operating models while remaining technically coherent and maintainable.

What you'll have:

A proven track record as a technical Product Manager owning complex platform, workflow, or operational products.

5+ years of product management experience in a tech, SaaS, fintech, utilities, financial operations, collections, risk, or enterprise platform environment.

Strong technical fluency, including APIs, event-driven systems, data models, workflow engines, integrations, configuration platforms, and distributed systems.

Experience working closely with engineering teams to shape technically complex product capabilities from discovery through delivery.

Strong understanding of debt prevention, collections, credit risk, billing, customer operations, or financial recovery workflows.

Ability to translate operational debt strategies into scalable product capabilities.

Strong prioritisation skills, especially when balancing client migration needs, platform scalability, technical debt, and long-term product strategy.

Excellent communication skills, with the ability to align engineers, product peers, delivery teams, and senior stakeholders around clear product direction.

Comfort operating in ambiguity and turning repeated bespoke client needs into reusable Kraken-native tools.

Experience in regulated utilities, collections, credit reporting, or international markets is a plus.

Experience using AI to improve product management workflows — such as discovery synthesis, requirements analysis, product analytics, experimentation, prototyping, or stakeholder communication — is a plus.

Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at [email protected] and we'll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. U.S. based candidates can learn more about their EEO rights here.

Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms.

Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.

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Kraken

Kraken Technologies is a tech company developing a customer platform for utilities that helps businesses optimize energy resources and improve customer experiences. Focused on the transition to green energy, Kraken delivers innovative AI-driven solutions to create a smarter, more sustainable energy system.

Founded: Founded 2019
Employees: 51-200 employees
Industry: Internet Software & Services

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Senior Product Manager

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