Your Impact
We are seeking a Senior Product Manager, Web to own the strategy, roadmap, and outcomes for customer-facing web products and experiences that serve as a primary digital touchpoint for communities. This role is ideal for an experienced product leader who can independently drive product strategy and execution, balance customer experience, technical scalability, and compliance needs, and partner closely with engineering and go-to-market teams to deliver meaningful, measurable impact.
As a Senior Product Manager, you will be accountable for translating customer and market insights into prioritized product investments that improve reliability, performance, accessibility, and adoption, while continuously improving product outcomes through data-informed decision-making.
About CivicPlus
At CivicPlus, we strive to bring our company vision to life through innovation and collaboration. Supported by approachable leadership and transparent communication, we're empowered to make an impact on local government and the residents they serve. Grow your career alongside great people, where authenticity is welcome, successes are celebrated, and potential is nurtured.
What You’ll Do
As a Senior Product Manager, you will:
- Product Strategy Ownership
- Own the product vision, strategy, and roadmap for a defined product or major product area.
- Ensure alignment between product strategy, company goals, customer needs, and market opportunities.
- Make informed trade-offs to maximize customer and business impact.
- Roadmap Execution & Delivery
- Lead the end-to-end product lifecycle from discovery through delivery, launch, adoption, and iteration.
- Partner closely with Engineering and Design to deliver high quality solutions on time.
- Balance new feature development, technical investments, and operational improvements.
- Customer & Markert Insight
- Conduct ongoing customer discovery, Voice of Customer (VoC), and market research to identify needs, pain points, and opportunities.
Validate solutions through research, experimentation, and data before and after launch.
- Serve as a product advocate for customers and internal stakeholders.
- Cross-Functional Collaboration
- Collaborate with Engineering, Design, Marketing, Sales, Implementation and Customer Success to ensure successful delivery and adoption.
- Support go-to-market efforts, including launches, enablement, and ongoing optimization.
- Communicate product directions, progress, and outcomes clearly to stakeholders.
- Data Informed Decision Making
- Define, track, and analyze key product metrics related to adoption, engagement, retention, and business impact.
- Use data to evaluate performance, inform prioritization, and drive continuous improvement.
- Leadership & Craft Excellence
- Act as a senior individual contributor and role model for product management best practices.
- Mentor and support other product managers through collaboration and knowledge sharing.
- Contribute to improving product management standards, processes, and tooling.
What We’re Looking For
We know that excellent candidates come from diverse backgrounds. Even if you don’t meet 100% of the listed requirements, we encourage you to apply!
Preferred Qualifications:
Experience
- Typically, 5-8 years of experience in product management, preferably within SaaS or technology-driven products.
- Proven experience owning a product roadmap and delivering outcomes across the full product lifecycle.
- Experience working in agile product development environments.
Product & Technical Skills
- Strong ability to translate customer and business needs into clear requirements and prioritized backlogs.
- Comfortable partnering with engineering teams and understanding technical concepts, architectures, and trade-offs.
- Experience using modern product and analytics tools (e.g. Jira, Confluence, Jira Product Discovery, Figma)
Business & Strategic Acumen
- Strong analytical and problem-solving skills with a data-driven mindset.
- Ability to connect product decisions to customer outcomes and business results.
- Experience supporting go-to-market initiatives and product launches.
Communication & Collaboration
- Excellent written and verbal communication skills.
- Proven ability to influence and align cross-functional stakeholders without formal authority.
Education
- Bachelor’s degree in business, computer science, or a related field, or equivalent experience.
Preferred
- Experience in GovTech, enterprise SaaS, or complex, multi-stakeholder environments.
Compensation and Benefits
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Estimated Salary Grade Range: $119,100 - $181,100
- The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and is based on a 40-hour work week.
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Benefits: Comprehensive health insurance, dental insurance, vision insurance, Flexible Time Off, 401(k) plan, and more.
Our Hiring Process
- Introductory call with Talent Acquisition
- Interview with the Hiring Manager
- Panel Interview with CivicPlus team members, including an interview project activity
- Offer
Note: The process may vary slightly depending on the role.
Additional Information
- CivicPlus is currently unable to provide visa sponsorship for this position now or in the future. Applicants must be authorized to work in the US.
- This position will remain open until March 11, 2026, at 3pm CT. We encourage you to apply as soon as possible, as applications will be reviewed on a rolling basis, and the posting may close earlier at the discretion of the Talent Acquisition team
Equal Opportunity Commitment
CivicPlus is proud to be an Equal Employment Opportunity employer. We celebrate and support diversity for the benefit of our employees, products, clients, and communities. Reasonable accommodations are available during the interview process.
