Opportunity
Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners everywhere. We view them as family and are passionate about meeting their needs and exceeding customer expectations through every interaction. Within Chewy, the Chewy Health team is passionate about redefining how vets and pet parents care for their pets and are on a multi-year journey to reinvent the experience of working with your veterinarian to keep your pets happy and healthy.
We are currently hiring for two key roles to support our mission: Senior Product Manager – Checkout/Payments Experience. These positions are based in our Bellevue, WA; Boston, MA; or Plantation, FL offices. You will play a vital role in developing a suite of services to improve the payments and checkout experience for Rhapsody, the software used in CVC practices.
Initially, the focus of these roles will be on crafting, low-friction experiences for both pet parents and CVC care team. However, over time, the scope will expand to include work across the broader PIMS product. This is an outstanding opportunity to join a team from the ground up, working on innovative solutions that strive to transform care delivery in the pet health industry.
In these roles, you will develop and execution of the product roadmap, working closely with cross-functional teams to ensure alignment and successful delivery. Your responsibilities will include running intake processes, prioritizing development work, and ensuring that features are launched as planned. Monitor performance against KPIs, analyze trends from metrics, and drive optimization and continuous improvements.
As the Rhapsody PIMS product owner, you will collaborate with Product, Design, Technology, Merchandising, Customer Service, Operations, and Executive Leadership teams to develop and implement a product vision and a multi-year roadmap that aligns with the growth of our Chewy Vet Care business.
What You'll Do
What You’ll Need
Bonus
Hub Locations & Work Arrangement
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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Chewy is revolutionizing the pet industry as one of the fastest growing e-commerce retailer of all time. We offer a convenient way to shop for pet supplies within a highly personalized experience that’s fueled by superior customer care. Headquartered in South Florida and Boston, our team of over 17,000 members—dispersed across our customer service centers, corporate offices and fulfillment centers—dedicate themselves to delivering pet happiness nationwide. Whether it’s our easy-to-use website, great selection of high-quality products, competitive pricing, speedy deliveries, or award-winning 24/7 customer service, we aim to wow our customers in all aspects of our company. Chewy’s environment is dynamic and faster than anything you’ve ever experienced, built for leaders who thrive on delivering results. We believe in leadership, accountability, relentlessness, and creativity. We work hard with a dogged determination, but we have fun, too—that’s not hard to do when we have our favorite four-legged friends by our side.
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Senior Product Manager Q&A's